Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When we were billed through BT with our landline and broadband my wife had the authority to deal with the account, now I’m told that it is not possible with EE at all. My wife has no authority whatsoever. If i became incapacitated it could be dealt ...
Hi all, What’s the best way to alert EE to a local routing problem? EE’s system wants to send out an engineer to my property, but I’m confident that the problem lies further up the chain. Long story short, I was with BT with Fibre 900, reporting my s...
I have just signed up to EE and when I was offered the contract I was with PlusNet .the sales person told me not to worry as they will refund up to £300 that I might have to pay to PlusNet to get out of my contract.so of course I said yes they took c...
I was until recently with BT for broadband but deal came to an end and I was moved to EE (which has been a total nightmare!) lost my landline number i've had for 25 years and was basically told tough!Anyway when I log into my EE account on PC I cant ...
Please can you let me have my order Ref. No, created on the 15th June, 2024, 5:57 pm so I can track my order,. I have been into your Link and see my BT Journeys have been completed. This is URGENT AS I ONLY HAVE 4 DAYS LEFT TO DO THIS. Veronica [Mod...
My Cable going from the manholes in the street to the socket in the house , on o the driveway without any protection is something like 10m long , it can be cut, anyone can damage it is normal?
Just switched from BT to EE and had the router position moved to the middle of the bungalow to ensure better coverage as BT was at the rear. The signal hasn’t improved - is the EE router 360 degree or 180 degree?
My broadband hasn't been working since 2 pm yesterday. After two hours of waiting I texted EE and asked for Advisor. During video chat we have checked everything what was to check, router still was flashing with aqua light, so I've booked an engineer...
We have had ee smart hub, the hybrid and thee smart extenders in our church centre. One extended is LAN wired and working well and when you look at the app it is Ethernet connected. However we have two more and I have taken a LAN wire and used a spl...
hi i am being asked every day to change my password in ee app i dont know why is it because i use a vpn or is it because i have my own router this has been happening for last 7 days sometimes its happening twice a day
