Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
This forced move from BT to EE has been a complete disaster. I receive emails from EE saying view your bill but there's nothing to see!The only account number given on my EE emails begins GB and it says you can't enter a BT account number! That's the...
Hi I am a new customer to EE and looking at my plan I think I have chosen the wrong plan for my self as i am the only one who uses the broadband and i do not do any gaming at all etc.Michael
I’ve been an EE customer for 10 years plus and have always used the same email address. My current contract for home broadband is due to end next month so, last week, I contacted EE and agreed to switch to new EE. Then, nothing until I got a letter a...
I'm having the same issues, had 2 engineer s out can't find anything wrong but ee have said my speeds are slow, I have just got off the phone with ee and have admitted there is a known problem with the smart hub 2 and are apparently trying to fix it....
Does anyone know what the security implications are of NOT plugging the hybrid Connect directly into the Smart Hub Plus?We dont have a great mobile signal in our house so I have been experimenting with various locations for the Hybrid Connect device....
Hi How do I cancelled my subscription for broadband and telephone whilst being abroad outside the Eu?Case ref- 006461574
Hi I’m wanting to join EE for internet and wondering how I’d set that up?
GreetingsI recently joined through BT in October when there was an offer of £110 Rewards card when signed up to BB. I went live a couple of weeks ago now so I was wondering when I could expect to receive the card? Xmas is coming and I'm skint!!! lolK...
Just switched to ee, as BT were messing me around with Internet connection. Engineer said 1 thing customer service contradicted him.Switched to EE but still problematic connection, I put in a complaint and was told within 2 hours my complaint was clo...
