Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
thinking to bundle all my phones/mobile/tv/intruder system and broadband onto mone offer.cant get a bot to reply, or a human to talk to.is this usual for ee?many thanks for any assistance offered.
I switched from BT to EE last June, but I still can’t use the ‘manage broadband’ option on the web, as it just says order pending, I called about this before Xmas, and was told it would be fixed shortly, , it hasn’t so I called again today, and was ...
I cannot find any information in the box/instructions on how to activate the sim card inside the hub, can someone point me in the right direction please? Thanks in advance.
Hello Everyone, Please take into account I'm a very new EE broadband user i switched 3 days ago from talktalk and I'm not very technology savvy so please be patient with me and keep this in mind thank you I have a amazon FireCube Gen3 6E a sony A95L ...
So I moved to a new building a few months ago and opted for EE Essential Full Fibre WiFi with a SmartHub Plus. After a nightmare getting it installed (they had the wrong serial number for my modem on file which apparently broke everything) it actuall...
Do email accounts come with full fibre broadband installations
I need advise on switching from BT ro Ee
I'm following the EE user guides and not finding the option to activate quest wifi. So, are the guides wrong?
How do we connect to the WiFi? Set up the tv tonight. That seems to be fine. Then when added to phones. How do we set up a password for WiFi?
I've used this feature to ensure my 13 year old isn't scrolling all night. Where has it gone?
