Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44788 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87032 Views
  • 11 replies
  • 12 Helpful

Xbox pass

When I signed up to ee broadband 2 months ago, part of that deal was 12mth subscription xbox game pass. Despite numerous calls this side of the deal hasn't been fulfilled. Everytime I call I get a different answer, none of them lead to me getting the...

58Clem58 by Explorer
  • 300 Views
  • 1 replies
  • 0 Helpful

Overcharged On Broadband

I am a very recent subscriber of EE full fibre broadband (went life 19th March) they have an offer running at the moment for new customers at £28.99 per month, I have just received my first bill and it’s come in at £30.99. I hope this isn’t a sign of...

Dalelad by Explorer
  • 402 Views
  • 3 replies
  • 0 Helpful

SH31B Management Functionality

I have an EE Smart Hub SH31B. Most of the time it works fine.One of the devices connected to the broadband network is a speaker which loses connection if it hasn't been used for a few days. Turning it off and on, and then re-pairing re-connects it, a...

gledders by Explorer
  • 408 Views
  • 3 replies
  • 1 Helpful

Re: Spend cap

I think this may apply to my landline number.  I declined a spending cap for this number. Why have I been capped anyway? [Mod edit: Please do not post your contact details in this public forum. Thanks]

Wi-fi disc

Can i ask how do i go about getting the wi-fi disc for my smart hub (its the white one). i have been given a BT wi-fi disc ( the black one) .Was told that it’s compatible with my smart hub. It shows as connected on the hub management thingy but it’s ...

Smee1971 by Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful

EE router

I've switched over to EE broadband from BT, but I'm still waiting for my router to be sent 路

Access to website has been blocked 🚫

Long shot!! 4th March 2024 my landline was supposed to be up and running. BUT new modem EE fibre 67 was sent out connected up for the 4th, and nothing? Lost all Internet alexa TV everything. Phone calls everyday hour's and hours been passed from kill...