I've been trying to sort this out for my mother as I deal with the bill because she's not good with technology. So we've had a new fibre with landline fitted a few weeks ago and the new landline is working but some people can't get through to them. If you plug a phone into the old landline there is a dialling tone and they can get through on that one, so technically they have 2 landlines and either one can ring at any time. Has anybody else had this problem ?, I've contacted EE over 2 weeks ago now and the issue is still ongoing and to be honest the customer service is quite appalling to say the least and not even a follow-up email or call back as I requested.
