Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So i've been with BT for over 2 years using their Smart Hub 2, but recently have agreed to switch over to EE broadband as part of the deal.This is for 500mb fibre.I noticed that the package included the new Smart Hub Plus, but when I enquired about (...
Have just started to switch from sky Fibre to EE, Wanting to get devices set up ready for when it gets switched over in December. Due to Sky outages in my area recently, decided to pay the extra for the EE Smart Hybrid Connect however when I went to ...
Upgraded fom Smart Plus router with no add ons to Smart Hub Pro with Smart WiFi Pro.Firstly, it took a LONG TIME to pair. I had given up for the evening but after a couple of hours saw it had paired. Weirdly it looked like it paired with my phone (wa...
My broadband keeps losing connection
Hi, I have just been at a premises that has EE WiFi. 'available to all EE broadband customers, just login' great ! However, if I try to login using my EE broadband email and password, after selecting EE broadband as my customer type, it just boots m...
i have just received a text tellin me what my next bill is for the broadband and with no warning at all EE now want an extra£ 10.00 a month for the broad band! i literally just have broadband no land line and they now want £45.00 a month has anyo...
Hi allSwitched over from Sky around 3/4 months ago.I work from home, so a reliable internet connection is essential, both download and upload. The download speed is find (over 100mbps) but the upload is dreadful. Its 0.31 mbps.EE have sent out a n...
Good afternoon, I want to pay my broadband contract but I want ro know how much it is. I haven't been in the country for the last months and that why i haven't been able to pay, pls let me know how much I owe so I can pay .
Unstable ping. Resetting the router via the app normally helps but when going through the process. The message checking the connection inside and outside home this will take about 1 minute is stuck at 1 minute. It doesn't advance.
