Broadband

[Goku3]

Our broadband has been down since last night. It says connected and the light is green but there’s no internet connection what so ever. We’ve tried everything: resetting the router 3 times, turning it on and off three times and power cycling the modem. It’s an hour wait to speak to someone and we’re burning through our data on our phones. We can even connect to the EE page that lets you check the connection in your area, it just says service unavailable. Does anyone know what’s going on or have any suggestions of things we can try to get things up and running? I really don’t want to wait an hour to speak to someone😭

[XRaySpeX]

Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

[Mustrum]

@Goku3   what abot the lights on the modem or ONT.?

As well as Help, you can also text Guide which may get a quicker response.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

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Saturday and Sunday, 8am to 8pm

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0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

[DarrenW-Tech]

Hey, that sounds very typical of a restricted service due to an unpaid bill or so. 

The only services you can connect to is ee.co.uk to pay your bill, I'm not suggesting you need to pay your bill but that's exactly what it sounds like, I hope this was somewhat helpful!