Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing equipment

SimonM72
Visitor

‎21-02-2025 03:04 PM

Hello,

I would welcome some help with this.

I switched from BT to EE for my broadband & TV package. I ordered Smart Hub Pro & Smart Wifi Pro as an extra for £10/month.

When I initially received my equipment, I received the Smart Hub Plus instead of the Smart Hub Pro & Smart Wifi Pro. I then contacted EE to resolve this. I have now received the Smart Hub Pro - but I have not received the Smart Wifi Pro. So I have 1 out of the 2 boxes. I have no information about receiving any more items from EE.

Is there anyone on the forum that can help me with this?

Thanks,

Simon.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎21-02-2025 03:12 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful