Received email to return hub but new upgrade says keep.

[Oyodi]

Received email to return hub or I will be charged £70.00 but new upgrade says, great new your EE equipment will work with your new upgrade to full fibre 150, my current EE hub is only 10 months old,?

[XRaySpeX]

Probably either will work on FF 150. What EE routers do you have (read label or post a pix)?

You can always send back the 1 you decide you don't want.

[Oyodi]

Smart hub SH2OA

 

 

[XRaySpeX]

That's not the latest. Is that the existing router or the new 1? Where's the other 1?

[Oyodi]

 

[Oyodi]

 

[Oyodi]

The above email contradicts the advice on the order form.

[XRaySpeX]

Oh, I was confused by your OP thinking "great new your EE equipment" meant "great your new EE equipment"  & that you had received new kit on top of your current router. Apparently you only have 1 router. 

As you have had contradictory instructions you will need to call CS to sort it out.