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Received email to return hub but new upgrade says keep.

Oyodi
Investigator
Investigator

‎21-02-2025 10:56 AM

Received email to return hub or I will be charged £70.00 but new upgrade says, great new your EE equipment will work with your new upgrade to full fibre 150, my current EE hub is only 10 months old,?

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎21-02-2025 11:13 AM

Probably either will work on FF 150. What EE routers do you have (read label or post a pix)?

You can always send back the 1 you decide you don't want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Oyodi
Investigator
Investigator
In response to XRaySpeX

‎21-02-2025 02:03 PM

Smart hub SH2OA

1000000834.jpg

 

 

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XRaySpeX
EE Community Star
EE Community Star

‎21-02-2025 02:08 PM

That's not the latest. Is that the existing router or the new 1? Where's the other 1?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Oyodi
Investigator
Investigator
In response to Oyodi

‎21-02-2025 02:14 PM

1000000836.png

 

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Oyodi
Investigator
Investigator
In response to Oyodi

‎21-02-2025 02:17 PM

1000000841.png

 

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Oyodi
Investigator
Investigator
In response to Oyodi

‎21-02-2025 02:19 PM

The above email contradicts the advice on the order form.

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XRaySpeX
EE Community Star
EE Community Star
In response to Oyodi

‎21-02-2025 02:31 PM

Oh, I was confused by your OP thinking "great new your EE equipment" meant "great your new EE equipment"  & that you had received new kit on top of your current router. Apparently you only have 1 router. 

As you have had contradictory instructions you will need to call CS to sort it out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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