PACKAGE RENEWAL

[wilkie22]

Has anyone had a issue with renewing their EE package. My contract ended on Friday 18.9.26. I have been trying to renew the contract for a week without no success. I have tried on several occasions speaking to different guides went through all the process only to be told the order did not go through. I have been told there is a issue with DI but noone can tell me what the issue actually is. No one from that team has ver made contact with me. I have now been put on a contract that I do not want.

Can anyone please help.

[XRaySpeX]

@ What EE package? For what EE product/service?

[wilkie22]

Hi yes I have broadband  EE TV multi room and home phone. All with EE. I have been told there is no issue with my account that it's a DI issue. I have been trying to renew the contract from 14 9 26. Everytime a order was placed it fails to be approved. No one at EE can tell me why this is happening. I find it really frustrating that I can't renew my package and that a company like EE can't resolve the issue after 2 weeks.

Thanks

[XRaySpeX]

@wilkie22 : There was no need to renew. These BB contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the non-discounted price on a rolling 30-days' notice basis until you explicitly migrate, cancel or upgrade.

[XRaySpeX]

@wilkie22 : What BB plan were you on & which BB plan have they put you on?

[Profile closed]

"I have been told there is a issue with DI" 

DI ??

[XRaySpeX]

@Profile closed : DI = Data Integrity. GIYF!

[Profile closed]

Thank you much appreciated. , in that case i think i would be calling up & asking them what this data integrity Issue actually is.