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Cant get EE app to connect to router

Suco
Explorer

Set up. Tried uninstall and rebooting. Keep gettimg error that app cant connect. Have uninstall and reinstalled app. Have tried writing and scanning in router details. Have tried phoning customer service. My account was BT moved to EE.

1 SOLUTION

Accepted Solutions
JimM11
Community Hero
Community Hero

@Suco If you cannot get the EE app to connect to a BT Smarthub2 or an EE Smarthub (2023) or anything else as you do not say what you have, then you need to call EE CS and have them take a look at the account side first!

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1 REPLY 1
JimM11
Community Hero
Community Hero

@Suco If you cannot get the EE app to connect to a BT Smarthub2 or an EE Smarthub (2023) or anything else as you do not say what you have, then you need to call EE CS and have them take a look at the account side first!