22-09-2025 07:44 PM
Set up. Tried uninstall and rebooting. Keep gettimg error that app cant connect. Have uninstall and reinstalled app. Have tried writing and scanning in router details. Have tried phoning customer service. My account was BT moved to EE.
Solved! See the answer below or view the solution in context.
22-09-2025 07:55 PM
@Suco If you cannot get the EE app to connect to a BT Smarthub2 or an EE Smarthub (2023) or anything else as you do not say what you have, then you need to call EE CS and have them take a look at the account side first!
22-09-2025 07:55 PM
@Suco If you cannot get the EE app to connect to a BT Smarthub2 or an EE Smarthub (2023) or anything else as you do not say what you have, then you need to call EE CS and have them take a look at the account side first!