Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When my broadband was installed a few weeks ago I was given two routers (hubs?) and I only need one. Can I return the additional one nd if so, where? thanks!
I'm writing this today as I've been without broadband now for nearly 3 weeks. To date I have been sent a total of 3 routers and they all do the same thing... Nothing. I've also had 2 engineers out and there's nothing wrong internally or externally wi...
I have a similar issue. We have fire to the cabinet and have a Smart Hub. Unfortunately, we have a number of devices that require a static IP which the SH wont allow to be set up. I purchased a TP-Link BE9300 router with the idea of the SH being set...
Hi I have a pretty annoying situation I basically share an email with this idiot who despite the fact I've had the email for over a decade at this point still can't wrap her head around the fact hers ends in .uk. so I've been getting her company's br...
Afternoon.After 6 years on BT 900Mbit Halo 3, using SH2 and 3xblack discs (Wifi 5) I contracted across to EE and changed equipment before Christmas.This is my experience of it all.I was supplied with wifi 6 + kit, then in the app offered an upgrade t...
I’m an EE mobile customer, but with TalkTalk for broadband and a land line. We are still in a fibre to cabinet area, ftc, with copper doing the final stretch.If I switch to EE for my broadband, will they support my existing landline ? I think EE, BT,...
So I was sold full fibre recently but having slow connection (was told I would never have this). Now I’ve looked on the app and found if you have your fibre connected through a socket, this is part-fibre, not full. If this is correct, have I been mis...
I was told to switch from BT to EE because of some merger. I pay for the top line broadband because I work from home and stream music and tv. I have had nothing but faults since they came. I have had dozens of engineers in the flat, outside the flat ...
EE Customer is closed today as well Please advise as I want to put a STOP to closing my account on Monday 29th of December Landline number is ************* Spoke to Oliver/Hull customer services on 14 December to close the account [Mod edit - re...
