Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So I was sold full fibre recently but having slow connection (was told I would never have this). Now I’ve looked on the app and found if you have your fibre connected through a socket, this is part-fibre, not full. If this is correct, have I been mis...
I was told to switch from BT to EE because of some merger. I pay for the top line broadband because I work from home and stream music and tv. I have had nothing but faults since they came. I have had dozens of engineers in the flat, outside the flat ...
EE Customer is closed today as well Please advise as I want to put a STOP to closing my account on Monday 29th of December Landline number is ************* Spoke to Oliver/Hull customer services on 14 December to close the account [Mod edit - re...
Hi, I have placed an order to have the EE service activated at a different address that I will move to today, called EE yesterday and we have agreed that the service will be activated at my new address on the 31st of December, also, on that same date...
All my devices are connected but my PC has lost connection I've done everything such as flushing DNS server and changing wires.It was working early today but still no luck Hard wired
I've spoken to someone almost everyday. No idea what's goin on, they don't seem to either, other than 'there was a problem and it was being fixed on Friday'. Router turns on but just blinks aqua. Even after resetting, switching on & off, etc. Now hav...
How do I claim the £1 tablet offer from signing up to broadband? I was told I was eligible for the offer when I signed up but haven't received any communication about it since. I switched to EE broadband in November. Thanks
I closed my account and returned the wifi device. EE emailed that they have received the Smart WiFi Device. Since then they’ve sent two emails ‘reminding’ me to send the device and threatening to charge £65. The most recent on Christmas Day (very fes...
