Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, Is it normal for a suspension to be put in place whilst on a payment plan?I have just lost all connection and the system is forcing me to clear the bill yet I do have a plan in place that enables me to not be restricted. Thanks,
Does anybody managed to successfully use wifi enhancer service? I subscribed the addon (monthly subscription paid additionally to the main package). Initially it didn’t show up on my app. When it finally showed up, I couldn’t switch it on. I installe...
New customer, relying on mobile data (not EE, Lebara) until broadband is connected on Tuesday. I have a new EE broadband account, but until the BB is switched on, am I technically a customer with access to the hotspot? It looks like I can use EE Wi...
I am new user of EE broadband and I am having massive upload latency since the beginning. Could anyone help please? EE Help Centre told me they don't see any issue... really sad about that answer.
New hubs delivered to new address current broad cut off cannot get the new hubs to work 2 calls with tech and advisors - had 3rd text to say working now still nothing how do you get an engineer out ?
I have BT full Fibre Halo 3 I run it off an independent power supply the iFi elite 2. I am now at the end of my contract with Halo 3. I looking at the Ee full Fibre alternative but struggling to find out the barrel size of the power supply. I liste...
As topic. So i have to wait for 3 months to go online after quitting the previous broadband?
The past 3 days have been a struggle, trying to work at home and the supposedly “best of the best” fibre connection is as slow as dialup , when you try the speed test in the app? Lo and behold it isn’t working, quite a few generic speed tests show ri...
I had a power cut to my home only and when we got power back everything is back on but my router is no longer outputting a wifi signal. Router is displaying solid blue light, I’ve tried restarting the router, resetting the router, resetting the open ...
Ok so I renewed my contract in March don’t know why but thay sent me a wifi pro may b stock issue I don’t know was not complaining so bag came sent the other one back but apparantly I should lot of got the pro that are trying to make us pay the extr...
