Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I’m wanting to switch to ee 1.6gb I’m out of contact however I would like to keep the tv package I have , will I be able to just switch my broadband and keep the ee tv with bt 路
Hiya, we recently had full fibre fitted and was given an “extender box for upstairs. We can’t work out how to use it and can’t see any instructions with it. We have plugged it in but it is doing nothing and we have no internet upstairs and suggestion...
Hi all, I've recently been set up with Full Fibre FTTP Broadband through EE. I work from home and however have since noticed that I can no longer connect to my work computer remotely (via VPN) as I have been able to do previously. I've looked through...
I’ve ordered Full Fibre twice now and it’s cancelled without explanation. The first time the engineer appointment said missed then shortly after the order was cancelled because I apparently “requested it” when clicking the order. Yesterday afternoon ...
Hello. I would like to inform you that I have exact same issue as you describing. Linked BT broadband week ago to EE and since that everything have delay on beginning of loading.. the suddenly all good.. one game that I play regularly when opening i...
My parents are due to have EE installed tomorrow afternoon. They have finally shifted away from Virgin Media after being a customer for more than 30 years (NTL previously), when they found out that they were being charged a ridiculous £119 for basic ...
EE recently agreed to upgrade me from 900Mbps to 1.6Gbps. They now offer digital voice with 1.6Gbps.I was offered the takeover method which is generally only offered to customers with a high monthly spend with mobiles etc, or those who haven't upgrad...
As of the update pushed out over the last 24 hours, none of my Apple devices in the home will connect to the guest Wi-Fi but will connect fine to the main wi-fi. Non Apple devices connect fine to both. Tried removing and readding the guest wifi, for...
I just got this email from EE Hi,We've been in touch a few times to ask you to send back your kit.We haven't received it and it's past the return-by date, so we're sending you an updated final bill and adding a £ non-return charge.If you return the k...
