Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My internet box is flashing and my white box on the wall has a red LOS what does this mean please as I need my internet for work purposes
Absolutely exasperated trying to use EE WiFi. On my phone and tablet it disconnects every 2 minutes and I have to login again… if I’m lucky I get another 2 minutes, otherwise I get the message in the picture below… whatever the f*** that means. On my...
Fibre network down for the 2nd time in 1 week. Full outage. No 4G network coverage at all in the area so reliant on broadband. What’s going on EE ?
I have a pay as you go mobile and do not need a contract. My billing is therfore in respect of wi fi and a phone anytime charge for my landline calls.For months I receive an advice from EE telling me what they will be taking from my direct debit faci...
EE Home App is used to manage the router.I want to manage my router from my PC, I put in the 192.xxx number and the Admin Pswd.I tried changing the WiFi password and it says YOU MUST USE THE E Home APP.WHY isn't there a PC version, I have enough APPs...
Hi I am a new broadband customer and my activation date is today. I understand it can take until midnight, however received an email at 6am advising my order was complete and a text at 8am advising my broadband is ready. It’s now 9pm, and the smart ...
Got an email informing me that I deactivated my Web Protect service, which I did not. Phoned help and they told me I can reactivate it via the EE app and that it was called something advanced protection or similar, but I cannot see how I can do this ...
Hello,I have had no broadband since 11:40am 25/09/2024 I am based in Romford, Essex. I'm struggling to get anyone on the phone as the wait time is ridiculous. Is anyone else having issues?
I have just switched over from BT to EE for my broadband/digital voice and have swapped over from BT smart hub 2 to the new EE smart hub plus. My broadband went active yesterday but my digital voice service is not working on the new hub. The BT digit...
