Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
This is the second time this has happened in less than a year since having the fibre line installed.Our 900Mbps line is capping at 80-90Mbps.I have power cycled both the ONT box and EE Smart router, no change.The last time this happened, an engineer ...
Hi it’s such a long long crazy story of why EE couldn’t connect our internet service leaving us 21 days with zero internet. The switch from sky was supposed to be easy. We were handed over as a welfare case but still waited over a week for service. a...
Has anyone succesfully ordered and received the £10p/m add-on to their existing BB/TV package?I've had countless calls this last week and getting tired of being passed around to so many different departments. I actually managed to order it quite swif...
My Internet should of gone live yesterday but not come on
I’ve been having issues With my iPhone 12 and it’s connectivity to the smart hub pro saying because they DNS is not in encrypted does not accept encrypted DNS it has a hard time searching the web
Firstly I want to say I’m not deliberately moaning just looking for solutions.weve always had a problem with all services where we live in the middle of nowhere and we have to tolerate what we can get. We also live in a long bungalow which has been ...
Have EE Broadband and tv package. I can download the EE app to my non EE phone but not to my PC. I've just been told by someone on EE's technical support that I will need to pay for EE cyber security to to enable this app to work on a pc. Can someon...
Hi guts I have ee smart hub/router is it compatible with WiFi setting
12 months ago I was in need of switching my broadband from BT to something more reliable. I called EE, and after letting them know how many devices we have, and what package was suitable, I was offered the 4G Home broadband. In other words, I was tri...
Can someone advise the penalty charge for cancelling within a 2 year contract?
