Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi guts I have ee smart hub/router is it compatible with WiFi setting
12 months ago I was in need of switching my broadband from BT to something more reliable. I called EE, and after letting them know how many devices we have, and what package was suitable, I was offered the 4G Home broadband. In other words, I was tri...
Can someone advise the penalty charge for cancelling within a 2 year contract?
I moved to EE a couple of months back, the migration from BT at the time was seamless. I wasn't particularly happy with BT as my existing broadband had been un reliable for best part of two years. Eventually a BT engineer was dispatched and found an ...
Setting up Smart Hub Plus but cannot connect my digital phones and smart TVs to the hub. I press the WPS button but it does not flash. My connection to my desktop computer is fine but this is direct by cable to the hub. Is the hub faulty?
I placed an order for Full Fibre Gigabit Essentials back on the 27th September. I didn't hear anything on this order other than a couple SMS messages stating there were delays in confirming the engineer installation date. However, It was only last we...
Hi, is there anyway I can turn off my Wi-Fi when I’m away from home by my mobile phone
I have my WiFi 7 router for a few weeks now and all was ok, yesterday had to unplug my Philips tv and Alexa echo show after pluging in and restarting the tv I found on the apps iplayer tvx and 4 would not open alother aps are ok next restarted alexa ...
I had the new 1.6gbit service installed on the 15th of October, the was no previous line to the house so it is a brand new install. On the 25th I got the dreaded LOS light and no connection.After communicating with ee, they advised thelat they would ...
Hi Community, my wi-fi keeps dropping out, my daughter switched off the router for a few minutes and back on (earlier on) and it seemed to work again for a short time. She’s now in bed and I’ve got limited mobility so I can’t get to it to do it again...
