Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Does anybody know the postcode for returns, so I can identify which of the pile of certificates of posting that I've got from my wife relates to the defective router that we returned recently?
Cannot connect ring doorbell or printer to my new EE router despite getting An EE booster to improve signal. TV and internet freeze/crash. This seems a very inferior system to the BT equipment I had. Other than leaving EE what can I do next?
Hi Sean. I was moved from BT to EE last year. Sine then we to have had phone problems I refused their mobile package and went with Tesco. but the land line is EE and we get the same issues you spoke about. I have complained twice now and nothing al...
So looks like I am one of the customers who cannot access the wifi controls on the EE app for the new broadband service. Can see loads of people are having the same issue. I have tried deleting and reinstalling the app and rebooting the router but li...
I have been without Landline for a number of weeks. Rang customer services , reply was they are looking into the issue and will ring me back ( on my mobile ) next Friday 5th April. Therefore I am without a landline.! My wife is attending a Hospital O...
I think someone reported this type of issue earlier but from yesterday I started facing this.Instagram app is not loading any reels, feeds or msg when connected to broadband but when I switched to mobile data it workedSpeedtest report is 67mbps on my...
Hi EE Phone number
I am considering migrating my FTTP connection to EE. Can someone confirm that the 24 month contract would include a £3 increase in March 2024 and another £3 increase in March 2025, or could the March increase be changed for existing contracts?Does EE...
I am unable to continue paying £36 monthly. This is affecting me financially and my mental health. And the EE network is too slow in my area.What can I do.
