Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My old BrightBox2 gave choice of connection between the two frequencies when searching for WiFi. My new Smart Hub Plus doesn't, and gives just the one router without the choice. How do I know which frequency is in use, because I have experienced some...
I contacted BT a few weeks ago about my broadband contract renewal that is due in October 2024. Before I knew it, I had been swept over to EE with a new contract (now that BT & EE are together, which I don't believe they are). Little did I know that ...
Hey all! Recently new to EE and tweaking settings on my hub.Everything is working great, port forwarding a doddle to set up etc however there's a setting that I don't seem to be able to find (if it even exists) which is to be able to turn off any sor...
HelloI have recently installed Smart Hub Plus, with the router downstairs, which the engineer recommended. While I am getting WIFI, my smart TV upstairs (Samsung - not old) cannot connect to the WIFI. There is also one room upstairs that has poor sig...
so i passed every section for the EE wifi 349mbps and authorised the deposit but when it was meant to confirm my order i got an error message saying it couldn't be completed yet they still took my deposit
I am looking for any advice and help to link my broadband account.I recently switched from BT to EE and was notified that my first bill was available. I followed the email link and tried to link my broadband account but each time I request a confirma...
Hello. I was on BT Full Fibre 900 and switched to EE full fibre which is slightly faster and cheaper. I did this on the BT website. I received my EE router this morning. My question is, do I just connect the EE router and I am good to go? Can I use t...
I've recently been moved away from BT for my Broadband to EE so now both Broadband and Mobiles are with EEMy landline is still there but plugged into the Router, now digital . My 1st mistake was to use the landline which is now pay as you go so this ...
Hello everyone,I have been with EE for years for mobile and broadband. I have just signed up for another 24 months of 150mbps fibre.I am going to be sent the latest EE Smart Hub Plus. I noticed EE also offer for £10 a month Smart WiFi Plus where you ...
I’ve just been made to move from BT to EE when entering into a new contract. I’ve kept my landline on a pay per call basis as it’s rarely used and was also made to switch to digital. Does anyone know if I can call 150 or EE customer service free of...
