Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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EE website problems

I recently noticed that my bills went up so I contacted EE and saw that I was out of contract.  So I did a new contract with them which now is higher than before and also is charging me for phone calls (I presume) which I didn't have before.  Trying ...

josi by Explorer
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Broadband Usage

Anyone else having problems looking at their home broadband usage on the EE website. for the last week my daily usage is showing 0mb's and I wondered is it just me or is it a problem with the website?

Fibre max 100

I recently upgraded to ee fibre max 100 from 1 of the slower packages but i dont seem to be getting speeds much faster than before. Im sure i read on ee's website that when this is installed a engineer has to come and change the wiring to the flat an...

Broadband drop out

5 days in from switching to EE Broadband from BT. All set up correctly but, having to continuously resign in on Smart TVs, Firestock & Android phones due to Internet dropping ? If ever BT dropped out never had to sign in continuously ! Connection ver...