Like others in these forums I was convinced to move from BT to EE for my broadband and TV (EE sold as the “premium” service) and it has been nothing but trouble
- Placed order, no response or anything and and it stuck in pending for weeks, finally get someone to look to find out the order hasn’t been placed correctly
- New order placed, still hear nothing - because my details had been entered wrong so nothing was linked to my existing EE mobile account
- Finally activated, after lots of phoning to get my details sorted, but now I can’t link my accounts to manage anything or activate any extras
- 4 weeks of the same thing, phone and explain my issues, told it has to be sorted by an offline team. Nothing happens, no updates or replies, when I put in a dissatisfaction note I get an email 30-45 mins later to say it’s been closed but no feedback or resolution or follow up
- Broadband is working fine (actually faster than BT and the hub seems to have better coverage) but it was a struggle to get the mini boxes working, I can’t use the TV app, and regularly get an error IPC6007 that I have too many boxes active (I’ve my main and one of two mini boxes, rarely on at the same time)
Really not impressed with the service since moving at the start of the month (March), it does seem like the plan is too get as many people moved over to get more money (setting up the direct debit was the only thing that went smoothly!) while the backend systems clearly can’t cope or weren’t ready, I mean how difficult can it be to link a few accounts together?
Parents and friends are coming to get end of Sky/Virgin contracts and I honestly can’t recommend switching right now, especially for the TV product
