Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46180 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89940 Views
  • 11 replies
  • 12 Helpful

Cannot Connect my HP 4130e

Cannot connect wireless HP 4130e printer to my network asking for the pin no n the bottom of the router this is not available therefore printer will not connect.Any ideas/help much appreciated

Geoffs3 by Explorer
  • 448 Views
  • 3 replies
  • 0 Helpful

Refund

On the 23rd of October I was told I'd been paying for a broadband I no longer use for the past 6 months so I would get a refund of £256 approximately. It would take 10 days to go into my bank. It's now been 21 days. 

Device limits WIFI 5

I have the Smart Hub which I believe is WIFI 5. I now have up to 20 devices connecting and I am suffering slow, breaks and other WIFI problems. I believe this is due to the device connection limits of WIFI 5. Is my only solution to this, to purchase ...

Delayed Broadband Installation

Hi, my mother has moved home and needs broadband to run her business. She's been in her new home for weeks and the installation keeps getting delayed. She's now been told she has to wait until December. How can she claim compensation for a lack of ea...

Engineer charge

Hi I was told an engineer would need to come to my address as I had no active phone line but when the engineer came he said he didn't have to come as he knew the address as he'd put this live not few months before for the old Tennant who sadly died b...

Kyle2287 by Explorer
  • 1307 Views
  • 6 replies
  • 0 Helpful