Merging EE SIM ONLY with EE BROADBAND

[boatstreet]

Hi there... I've had a sim only account for nearly a year. Around 3 months ago I moved from BT broadband to EE broadband. For the last 3 months I have never been able to look at anything at all to do with my broadband. Neither online or on the app. I've called 9-10 times, maybe more over the last 2 months and I'm always told..."this time it will definitely be fixed, just give it a few days and try again". 

I have no problem with the broadband connection or service...all good but just feel no one is listening. I did call to cancel my service a week ago and I was told I would be charged for leaving my contract early.

Has anyone else had this problem? And if so...is there any solution. Thank you all

[JimM11]

@boatstreet If you wish to cancel and leave, then you will have to raise the complaint, give EE 60 days to try to resolve, after that deadlock and then EE will give you permission to leave penalty free, maybe... In the help section all the details. If not then you have to pay the exit fee, and move to another provider. Is there something specific that you need to look at with regards to your broadband? The web interface http://192.168.1.254 will show some specific details,  

Understanding your broadband complaint | Customer Care | EE

[boatstreet · Accepted solution]

Thank you for your reply... The price has changed...I've been told the 300 broadband is way more than I need... I stay alone. I have never been sent a contract. I would like to be able to look into all of this.... Other mistakes have been made.... I wish I had never joined. 
I have never known or even heard of such incompetence. I have been polite and kept my patience for months...only to be told the same thing over and over. Never to even receive the slightest apology for the many phone calls, the waiting time to get through, incompetence....

[JimM11]

@boatstreet So you know, terms and conditions, contracts etc are all available via the help at the top of the page. Although not specific and in general terms, this forum has no account access customers just like yourself, with a few EE support personnel and if you look at the forum welcome also it will explain. You've not had any e-mails that have slipped into junk etc, if your EE ID on the web is not getting you to your account, the CS is probably the only ones to help tie the mobile/broadband together, it is all in turmoil for the customers that do not have it working correctly. Although you don't want to hear this it does work, my mobile/broadband are all together under one EE ID login... BT - EE transfers are causing some customer problems and it does seem to be taking a long time to get those fixed.👍