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Hub still not dispatched

Dominika86
Visitor

So I had engineer visit yesterday to connect me to full fibre. That went very smoothly and didn’t take very long at all. However EE have dropped the ball already as they offered me appointment a week early than original date but hub is still not here 😕 I phoned them yesterday and was told that expected delivery date is 14th but upon checking tracking is still showing awaiting dispatch so I doubt  it will arrive anytime soon. I hope I won’t get charged from yesterday as I have no broadband whatsoever at the moment as my previous hub from Sky is not compatible. I’m not happy with the start of my service with EE, very poor

1 REPLY 1
Leanne_T
EE Community Support Team

Hi there @Dominika86 

I am very sorry you have not received the router yet and the broadband has been connected. 

Please let us know if the router arrives on the 14th as advised. If you're charged for the days before receiving the router, please get in touch with our broadband technical guides and they will certainly see what they can do to help. 

Thanks. 

Leanne.