PS5 Pro Order

[LewisDC]

Hi,

I ordered a ps5 pro on 9th Sep and the website says usually dispatched in 7 days. When I went to my order tracker each day it said “usually dispatched in 5, 4, 3 etc days” counting down until now where it is telling me my order is delayed? When will I receive it? Thanks

[Chris_S · Accepted solution]

Hi @LewisDC,

Welcome to the EE Community.

It's great to hear that you've placed an order for the PS5 Pro.

The countdown you were seeing is usually an estimated dispatch date, not a guaranteed one.

If the order tracker isn't showing an up-to-date description, you can give us a call and a guide can check your order for you.

Chris S

[LewisDC]

So I’ve spoken with someone in customer service who told me that there is no stock. Couldn’t tell me when, or even a rough estimate as to when more would be available.

Explained he could cancel my order - not much help, as I’m hopefully in a queue now for when new stock arrives.

Even more frustratingly is that EE have on their website if I buy the GTA VI PS5 Pro Bundle, I can get it in “2-3 days”.

Guess I’ll just sit and wait until EE want to give me more information.

Bonkers.

[Cashmeister93]

Did it arrive??

[LewisDC]

Nope still nothing.

not a single email update or anything. Shocking really.