Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ever since changing over to EE i've had nothing but issues when it comes to playing games, ping shoots up to 600-1000 download speeds drop to 15-20mb - when calling customer services it resolves in no issues, at the same time we have also had issues...
Do you know where you send old provider bill as was told we could claim cancellation charges back. Thanks in advance
Anyone having issues on the FF 900 package. Currently getting 69Mbps download. Restarted the Smart Hub Plus through the app and restarted the ONT. Only knew something was wrong as my son was complaining about lag and bandwidth upstairs.
When i signed up for EE broardband i was told they would pay off my cancilation with my previous provider, just trying to find best form of contancting EE without having to spend an hour on the phone can anyony point me in right directionThank you
Our EE broadband service was activated yesterday, all thankfully very smooth with the switchover.At the moment, I'm using the same setup we had with our previous provider:Draytek Vigor DSL modem attached to the main socket2x Netgear switches attached...
I converted to EE on 20 May 2024 and since then my landline phone will not take incoming calls. Yes it is a EE BT issue. I am of the opinion that they have not done enough research on old handsets being about to take incoming calls. I am 80 and my fr...
I need to get a range extender and EE told me that TP links is the best as their boosters were described as steping stones where TP links was described as a modem and i want to know which is best to get that will act like a modem?
Hi I have a Fibre 900 service which had been in place for over 12 months and has been working fine with consistent download speeds of 900mps+. In April we had a power cut in the house and since then we are constantly through the day seeing download s...
Hello hope you are doing great!Actually I want to change my Internet Router password
Hi please tell me why you have shut my Wi-Fi off when the change over not till 10th June put my Ee hub back on
