Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Broadband on my router keeps dropping off
Hi, using my landline with ee Digital Home Phone, keypad responses to automated services demands such as 'Press 1 for X, Press 2 for Y' etc do not register. As s a result many telephone services are not available to me. My phone is a bog standard Pan...
Last month I had paid what I owed on my broadband ahead of time and I don't know if this affects the next bill, I would like to know if someone could help me
Hi there, so we recently came back to EE after finding out Sky doesn't allow 3rd party routersI setup the router with the settings provided by EE it says on the admin page for the ASUS that is is connected but there is no Internet on devices, it allo...
Hi, I've recently switched from BT FTTP to EE FULL FIBRE, The switch at first seemed to be alright but my ethernet connect the last few days has dropped from 930mbps down to 10mpbs, also my bt voice phones don't seem able to connect to the hub and ev...
Hi, have recently ordered broadband with EE, not thinking about connecting in static home. I'm aware there are ways to connect here but not sure how, any help is appreciated.If I need a n extra peice of technology I would like to know asap as to orde...
Hi, I’ve just taken out a new broadband contract via BT but with EE. Do I just continue with by BT router and discs or will I get an EE router etc? Seems very confusing. Thank you
I’m no tech expert by any means but is it really possible that broadband speeds of over 400 can drop to 30 in the matter of 30 yards and two walls?
Hi so I pay for EE WiFi so I have 3 devices connected to the EE wifi I have my Xbox my phone and my fire tick since yesterday afternoon it’s only letting me have 2 devices connected to the internet when I go log in it’s saying maximum Number of sessi...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
