Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Resolved! Struggling

Hi could anybody help on how to apply for benefit deal please as I’m struggling to pay and could do with some help

Can I use TPLINK range extender

Hi there!I have an EE smart hub in my living room. But I cannot get signal in my living room. Can I use a wi-fi range extender? I don't know how to set up extra routers so I want to make it easy. I saw on YouTube that TP-LINK extenders are compatible...

Resolved! Openroach OTN is not placed my house

Hello, I just applied EE Broadband with Fibre. I delivered my smart Router but I dont have any openreach hub, modem, OTN in my house. Just a green fiber cable. Can you help me?

Modem + router recomendation

HelloI would like to get rid of my EE router as it keeps restarting around 8 times per day randomly. This is the second one that does that and I want to switch to a separate modem and router setup. Does anyone know if this is possible with EE? If yes...

Resolved! Moving house but unable to get 900mbps

Moving house but have 900mbps but new place doesn’t have that speed and i need this speed am i tied into my contract

Soical tariff for broadband

Re: Discount for universal credit customers

I'm on universal credit and would like a discount for my broadband

Order ref number doesn’t exist

Hi all . Iv recently ordered a fibre upgrade to my home broadband. Iv had the email saying details of my plan costs ect. It’s been a while and no delivery of the necessary item to upgrade. Iv tried tracking my order but I can’t get any results appare...

My EE contract for Broadband

Re: Smart hub and bridge mode

Hi, Hoping I can join into this thread. I have recently joined EE from BT, and I was using PPOE on my own router with ease on BT as their PPOE settings were generic and easy to connect. with EE how long would i expect the PPOE changes to take effect...