Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When is my broadband contract ends
I’m on a full works package after switching from BT, I had 15 free licences, and when I 1st switched to EE, I also had 15 licences, but today I decided to do a clean install on the PC, and when I installed it, when I went to activate it, it came back...
Help, how do I get my BT account back. 2 weeks of ee hell and I am still waiting for someone to switch it back.i have had assistance from Scotland, Iteland, Lancashire plus others and I still cant seem to get and engineer out to me. I am 87 and unwel...
After many hours of messing around finally figured out how to do this !Basically you need to make sure your PS 5 in your connected devices list is working on the 5GHZ wifi channelAfter much trial and error the only way I found to do this is to chang...
I want to give a positive feedback to the staff from EE. Unfortunateylz the process took so much time that the email feedback is not working anymore...On the 21.6. in the afternoon I went into the EE shop in Norwich and spoke with Stuart about my mob...
I need the number for broadband financial assistance from a non EE mobile number
I was mis sold a broadband deal with EE transferring from BT. I asked if there was any price difference to the BT deal that I was on and was told that I would be paying the same for the same on EE! However, this was not the case! It also happened to...
I got my (second) Smart Hub Plus last week, and one of the first things I did was change the admin password, saving the new password in my password manager.Slightly surprised when trying to log in to the hub manager this morning to discover that the ...
How can I pay my broadband bill online
