Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43899 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84786 Views
  • 11 replies
  • 12 Helpful

Resolved! EE bills

Hello,switched to BT on May 19, paid my last EE bill that was for the period from May the 1st to May 31, a few minutes ago EE sent me a new full bill for the period from June the 1st to June 30. Does anyone know why? Thank you

Antony4 by Contributor
  • 525 Views
  • 7 replies
  • 2 Helpful

double nat issue

I'm having an issue connecting to Ubisoft servers and I believe it to be coming from my double NAT type I'm wondering if there's any way to resolve this issue with the double NAT type.

MrBappo by Explorer
  • 736 Views
  • 5 replies
  • 0 Helpful

Early Activation

I have received my EE broadband router and set it all up today but my activation date isn’t until Monday 6th (5 days away), is there a way I can have it activated early? thanks,  

Router

I have just got Fibre Plus Broadband, everything works ok, but I am curious as to why I have received a black router, as when you see all the adverts fibre plus comes with a white router, is there any difference between the two?

VnM by Explorer
  • 544 Views
  • 5 replies
  • 2 Helpful

Broadband down

I cannot speak to a customer rep Iv my. Account number and everything however still no luck .. is broadband down in Chester it’s been 2 days and I need this for work ?  

Conlee by Explorer
  • 299 Views
  • 3 replies
  • 0 Helpful

Router-Access control

I'd like to set a schedule when the router turns off and on. I've been to 192.168.1.254 they only say to go to EE home app.I don't see anything about access controls on myEE.Anyone know how to set up schedule?Thx 

£27 Broadband Deal

Kevin Bacon is currently appearing on TV advertising the £24 deal, and saying there's also a £27 deal for existing customers, but I can't find any details online about it. Can anyone please advise?

Resolved! Smart disc

My line needed repair. In the process the hub got disconnected. It came back fine but the smart disc didn't. I have tried disconnecting it and setting it up again but it no longer boosts the WiFi. Do I need to get another disc or is there something e...

rjhinde by Investigator
  • 1188 Views
  • 8 replies
  • 3 Helpful

PiVPN (using Wireguard) and EE Router settings

Hey all,I'm looking to create a VPN and using PiVPN on my RPi was my choice. Sets up well but when it comes to the port forwarding, it seems to run into issues. Under Advanced > Firewall > Port ForwardingThe port I have is 12345 I've set this at both...

w1lkesy_ by Investigator
  • 942 Views
  • 9 replies
  • 1 Helpful