Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is it possible to use aerials on the Smart Hub Plus via the USB port? I have a Smart Hub at the bottom of the stairs, but the Smart WiFi box at the top of the stairs is permanently on orange. I agree with everyone else who claims the BT Hubs are bet...
Moved to EE from BT - Bad move. Since the 5th of April 24 I have been trying to upgrade to the next level fibre 36 Full works in anticipation of Openreach setting up FFTP in the very near future. Talking to the various call centres over a period...
Where can I purchase this? There is no buy it now button on the website?
I downloaded the EE app on my iPhone 13 mini running iOS 17.5.1 and get the attached error message. Tried reinstalling to no avail. I can log in online but there are features in the app I want to use. Is this a known issue?
i have already got fttp with sky ,if i change to ee would i still have to pay install fee
Hi all,My broadband has gone down for the first time in 3 months being with EE. Well this is the first I've seen the red los light on the ONT which I assume is total loss of service. Does this need an engineer visit?. Also tried powering the ONT on a...
Recently moved from BT to EE customerFirst bill they took incorrect payment Hoping the second one is going to be rightAnyone else had issues?
we live in a rural setting with very poor ee mobile signal - for four years open reach reports it’s trying to re install a mast at Craven Arms south Shropshire-when the power fails we loose all phone signals - we’re on fttp -EE and Bt were obliged to...
