Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44202 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85567 Views
  • 11 replies
  • 12 Helpful

Resolved! email address for EE

Does anyone have an email address to contact EE? I've looked on the website and can't find it. I have landline, Broadband and mobile with EE.We had a lightning storm last night and now the landline is dead and I can't make or receive call on my mobil...

ct49 by Investigator
  • 3840 Views
  • 5 replies
  • 4 Helpful

Router Config

HiHaving EE fttp installed in a couple of weeks, want to use my trusted old TP-Link router (Archer AX3000) would like to know how to config for EE.Used to use it on BT was simply a matter of connect via PPPoE and entering a username and password, is ...

PatK1000 by Investigator
  • 461 Views
  • 1 replies
  • 1 Helpful

Router

will it cause any harm to unplug my router at night to help save on energy usage. And is it worth switching off the router to save on electricity bills.

SwanJohn by Visitor
  • 341 Views
  • 1 replies
  • 0 Helpful

Resolved! Can you move mid contract without penalty

I'm looking for a broadband supplier - I will be moving to a rental property for about 6 months. The issue is most of these providers have 12 or 24 minimum contract.  Question - if i did opt for a EE contract can you move home and take your contract ...

binky7 by Investigator
  • 627 Views
  • 1 replies
  • 2 Helpful

Gfast, EE, Disconnects from the WAN Side

Posted in the open: @Trillian796 wrote: This is going to sound crazy. But if you forget the 2.4G wifi network (and keep the 5G SSID), especially if you have an IPhone SE(2020) then the disconnects reduce dramatically. sorry for the PM spam but ...

XRaySpeX by EE Community Star
  • 534 Views
  • 4 replies
  • 0 Helpful

White router

Hi, the other day I got the advertisement to upgrade my broadband with the new white router, I asked by phone to upgrade my fiber and get the new white router. the girl I spoke to told me there was no problem, it was free and I would receive it in 3 ...