Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44147 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85438 Views
  • 11 replies
  • 12 Helpful

Global Protect VPN connects but data stream blocked

I have a similar problem to previous posters but cannot see a cut and dried resolution. I've been with EE since the middle of June 2022 and initially everything was fine until about 4 days in when my wife's (works from home) connection through our ho...

NijiK by Contributor
  • 2443 Views
  • 24 replies
  • 2 Helpful

Resolved! Transferring from Bt

I am transferring from Bt to EE and would like to check that my bt email addresses will remain active?

Benet by Visitor
  • 459 Views
  • 2 replies
  • 2 Helpful

Contact

Anyone have any idea why none of the phone numbers to contact EE are working? 

Broadband

My broadband router is showing a solid aqua light, the account was activated last Tuesday by an engineer so what going on 

Can I make a deliver time of the router?

Hello, We have just join the broadband plan of Full Fibre Max 100 , with the activation date of 15 August, 2022. We are requesting to deliver the router on the date in the afternoon of 15th or 16th August, 2022, as we are not in Milton Keynes before ...

ddk86 by Investigator
  • 1192 Views
  • 5 replies
  • 5 Helpful

ee broadband switch to BT fibre nightmare

Gosh where do I start ! I called ee about 6 weeks ago to discuss the issues I was having with the broad band in a section of the house . To cut a very long story short the customer service guy suggested (even pushed me to) switch the BT fibre , stati...

Joining EE

Hey, on the 20th of July, I started a 12 month contract with TalkTalk, they messed up something with their system and I wasn't able to upgrade to fibre. Therefore, while being in the middle of a TalkTalk contract, I decided to order the Fibre Plus co...