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Think of leaving for a better deal elsewhere

Lee14801
Established Contributor
Established Contributor

‎24-08-2024 12:35 PM

Think of leaving for a better deal elsewhere but my contract starts  I’ve been offered a higher Broadband speed and roughly the same kind of box as the pro tv for a low price do I have to wait till my contract starts or can I go now?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-08-2024 02:15 AM

@Lee14801 : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after installation of your BB to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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