Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44139 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85407 Views
  • 11 replies
  • 12 Helpful

Smart Hub & TP-Link AX5400 ArcherAX72

Hi Guys, I have purchased a TP-Link AX5400 ArcherAX72 so i can benefit from WI-FI 6 and slightly better download speeds. However, I’m not too sure if i have set up both the Smart Hub (SH) and theTP-Link AX5400 correctly? I have simply turned the WI-F...

Re: switching provider form

Hi,I'm not renewing my broadband I'm switching providers when my current contract expires at the weekend this is a courtesy email informing you to close my account when my plan expires on the 30th July 2022. Many Thanks Mrs Cathy   [Mod edit: Please ...

EE Broadband - Smart Plug

Below are steps to follow to connect the smart plug with EE Smart Router (Latest Router).  Step 1: Open the Router Manager Manager page http://192.168.1.254 Login with your details.  Step 2: Click on "Wireless" --> "Change Settings" --> "Turn Off 5 G...

harish1 by Investigator
  • 1321 Views
  • 4 replies
  • 2 Helpful

No broadband

Openreach were working at the telegraph pole outside my house and since then I have no landline and no broadband.I have been given the runaround for nearly a week now by EE.I was originally told someone would be out within 2 working days but NO.I ran...

patmal by Explorer
  • 361 Views
  • 4 replies
  • 1 Helpful

Router's or outlet's fault?

Hi, I am having a problem with my router since the first day I joined EE. First EE router kept restarting randomly throughout the day so EE sent me another one but the second one behaves the same. The one from Plusnet never did that.But I also notice...

Pulancur by Contributor
  • 482 Views
  • 6 replies
  • 0 Helpful

Upgrading to VDSL

Apologies if these topics are covered elsewhere, but I'm struggling to make a decision!  Currently have EE basic broadband and a BT landline and I'm happy with both. However, I'm considering upgrading the broadband to what EE call "Fibre Broadband", ...

Crinkmeister by Established Contributor
  • 614 Views
  • 5 replies
  • 3 Helpful