Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45405 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88349 Views
  • 11 replies
  • 12 Helpful

No Fibre available

Tonight I called up BT as I'm moving home soon and it turns out there's no fibre or any decent speeds in my new area. To save my gaming mad kids going mad she offered me the box that you can take anywhere with unlimited data for £50 per month. Now sh...

Recent changes for using own modem/router?

Hi, until yesterday I successfully used my own modem (DrayTek Vigor 130) and router (Asus  RT-AC86U). However, for no apparent reason it stopped working as of yesterday. Modem and router seemed to work fine(no issues indicated by LEDs or something si...

asbestian by Investigator
  • 860 Views
  • 10 replies
  • 6 Helpful

Wi-Fi Signal Causing No Signal

I’ve got my EE router located in my living room and whenever I sit in that room I can’t get a Wi-Fi signal, it also kills my 5g signal and makes my iPhone 14 Pro Max unusable.Wifi and 5g signal are fine when not in the living room.Can anyone suggest ...

Hlvd by Investigator
  • 402 Views
  • 5 replies
  • 1 Helpful

Full fiver router

Hi there! I have had an appointment with a technician to come and install my full fiber internet and router and no one has come. I have been trying to play with it my self but it’s seems it’s not working 

Broadband going slow

I’m supposed to be getting up to 76mb/s with my internet but right now I’m only getting about 7 to 14mb/s, it happened a while back but it turned out to be a problem with my computer but this time it’s even affecting the WiFi on my phone and streamin...

chronic17 by Contributor
  • 759 Views
  • 12 replies
  • 0 Helpful

Buffering

Every programme I watch using my WiFi keeps buffering every 30 seconds or so does anyone know why? 

jtolley by Visitor
  • 340 Views
  • 1 replies
  • 0 Helpful

Resolved! Can you stipulate where fibre enters the premises?

As per title really. Looking at getting FTTP now that open reach have got around to providing fibre to my local telegraph pole. I currently have Airband FTTP from the same pole. This enters the house on the first floor, directly above the copper entr...