Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey all, I have just got my first EE product after always being a Vodafone loyalist...I bought the EE super fast home broadband but when I try to link it to the My EE account, either online or on the app it always gives me the same error. It gives me...
Moved form BT FTTP where we already had digital phone with BT handsets.now on EE with Smart Hub Plus and the same BT phones paired to the hub.digital phone keeps dropping out.When in the “broken” state I can get the dial tone, dial a number and it ap...
I can't get my BT email on my PC but can on my Phone. Screen show message www.bt.com redirected you to many times.err-too-many-redirects.Can anyone help out with this. Tony2024
i have tried everything but cant fix it.i use a wifi adapter usb and i just switched to ee before i was on virgin and it worked fine but now it lags every 35 seconds
My elderly father has just got a text from EE after recently transferring his broadband from Plusnet. It says”We need you to call us in the next three days on 0330 123 1105 to confirm some information about your recent order. If we do not hear from y...
Hi I was with BT mobile and broadband. Mobile wad sent over too EE with a good deal. Then I upgraded broadband to fiber which was also taken out with BT which was also passed sideways to EE. I can see my mobile details but not broadband not matter w...
Can anyone help. My landline is my lifeline. Yesterday it was crackling and today no line. I have emergency mobile but for some reason I am unable to make a call on that. I reported fault yesterday but now it is of no use. As a disabled user I am pan...
Just wondering if anyone has connected an orbi system to ee 900 broadband I know you have to change to pppoe on your router not sure if you need to do anything else I would appreciate any help many thanks
Hi,when I signed up in Jan I was on the full fibre gigabit all rounder package at £44.99. A few weeks later I was told by a cust service person that I had been sold the wrong package and was moved to the full fibre gigabit essentials. I was also t...
I have switched to EE from BT and the info said I would get 45.53 - 50.6 download.I'm actually getting 22mb/s download and on top of that it drops.This never happened with BT the download speeds were much quicker and it never dropped.I'm really disap...
