Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I'm switching my virgin media package to EE for full fibre broadband, TV & landline , engineer coming next week. I've been with virgin for 20 plus years so no longer have any BT landlines and have never had an open reach box . . Will this be a pro...
I want to know about my bill of Broadband
I've had this in since December 2023 first 11 days and it went down over Christmas for 10 days, again same tonight goes off for 15 to 20 minutes a time ONT lights stay green but router flashes orange and takes a while to go back to CyanPaying £48 a m...
Hi, my internet is waiting to be installed at my new house. I’ve bought an EE Wi-Fi pass to use in the mean time. I can log in on my phone and laptop but I have no idea how to log in with my skybox or tv as it’s not just a password to connect. Can an...
Hello, i am a new ee customer for broadband and tv since 30th may 2024, i also have mobile with ee.My problem is is that my broadband keeps disconnecting very often then reconnects again, and then the speed will be very low.I have 8 pages of event lo...
So I switched to BT broadband, but EE are still taking money from my bank for Broadband??? Anyone else.
My WiFi keeps being disconnected at around 1am till about 3/4am. This is when I mostly use it and it’s causing me problems. It’s happened over the weekend and I don’t know why??
Folks,I have been monitoring the EE / BT backbone network for some time now and have noticed either in my monitoring tools or in the performance of streaming service that the backbone broadband network has some very high packet loss / timeouts. The t...
HI all i am new here my service is due to go live tomorrow and i received my router but when opening the box i am missing RJ11 cable (grey cable) and mirco filter i have the red & yellow Ether cables thats it any advice
So far this has been a major hassle.Mobile switch did not work until EE realised that the person taking the order had ordered a Data only SIM. Now fixed and working.Main residual issue is that EE apparently opened a new account for TV but retained th...
