Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've never had to resort to posting on a public forum to get anywhere with a company before but, after an hour or more on the phone to EE (or is it BT? you get passed around from pillar to post) yesterday, I've got nowhere.This isn't the place to go ...
Hi all,We have our broadband and a landline with EE. Our 24-month contract is up at the end of the month and I was sent an email notifying me of this. It stated:- I am on Fibre Plus with Landline, with speeds of 67 mb/s for £35.20 a month (this is co...
My dad who I live with has an EE broadband account. I have my own separate contract for phone but am due an upgrade. They said if the broadband was in my name also I would get a better phone deal. Is it possible to have it in my name but still regis...
Hi,I will be out of contract with sky some time soon ... I want to move to EE as i am sick and tired of the code_61 dns setup sky needs that half the time ot doesn't work. I want to have my UDM Pro connected directly to the ONT and not so double NATi...
hi can anyone help me i have a 2 .5gb ethernet with a 1.8gb ee busiest but when i go to my asus rog rapture and then wan to ont box i am only getting 950mb am i doing something wrong any help would be great running a pc with 2.5gb ethernet and a asus...
No EE Router Option on Synology NAS and it does see uPnP even when turned onEE Router SH31BSynology DS218j / DSM 7.2-64561
Hello. I recently switched over from BT to EE using the full fibre package and everything was fine. Openreach came out to my flat and installed something above our door and everyone else's within the flats and tinkering around the box outside our doo...
Is anybody having issues with their WiFi. Mine has been down since this afternoon. Maidstone area.
Hi Everyone,I've got an order in for 1.6Gbps 'Busiest Homes Bundle' FTTP which required an external build (BT Wholesale checker showed "Multi Dwelling Unit Residential MDU Built to Curtilage External Build required.")The Openreach Build Team attended...
