Octopus app and website being blocked on ee wifi

RSM3 · ‎17-08-2024

I can no longer access my Octopus Energy account over ee wifi but can on mobile data or on other wifi networks. I am not aware of changes to any settings that have been made - any idea why this has happened and any ideas for a fix?

Thanks

Mustrum · ‎17-08-2024

@RSM3 when did this start, how long has it being going on?

Have you reset the router and is it ok now?

View solution in original post

XRaySpeX · ‎17-08-2024

Is that over the public EE WiFi network or your own router?

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Mustrum · ‎17-08-2024

@RSM3 when did this start, how long has it being going on?

Have you reset the router and is it ok now?

RSM3 · ‎18-08-2024

It’s over my own router

RSM3 · ‎18-08-2024

It started just over a week ago - I haven’t reset the router but will give that a try

RSM3 · ‎18-08-2024

Have just restarted the router and this seems to have cleared it - thanks for your help 👍

Mustrum · ‎18-08-2024

@RSM3 glad it is now sorted, thanks for coming back and letting us know.