19-08-2024 01:05 AM
We have 2 broadbands on same address
One's on my name and one's on my Dad's name
We upgraded both of those broadbands to NEW EE broadbands
We've now spent over 10 hours on calls with EE over the week and they're unable to make it right!
Just show my SIMs and my broadband in my EE account
And my Dad's SIMs and his broadband in his EE account
Simple as that! The house already had 2 broadbands for a full year before this drama started happening.
19-08-2024 01:55 AM
@mzr979 wrote:
One's on my name and one's on my Dad's name
Just show my SIMs and my broadband in my EE account
And my Dad's SIMs and his broadband in his EE account
That seems as it should. So, what's actually wrong?
19-08-2024 02:41 AM
I don't know if you're an EE guide who can sort this all or just a community member like me.
What should happen is not happening, I keep getting transferred over to different departments and everybody tells a different thing and they can't it straight.
19-08-2024 02:54 AM - edited 19-08-2024 03:02 AM
I'm not an EE Guide. I'm just a user like you, trying to help others. This is a user discussion forum.
What is it that you say should be happening that isn't?
19-08-2024 05:16 AM
So, basically,
I have 2 SIMs and I have 1 new EE broadband at X address
My Dad has 2 SIMs and he has 1 new EE broadband at same X address
EE is unable to get their stuff straight! Been transferred over n over again for the same issues. Everybody says different things. Some say it's not possible to have 2 new EE broadbands at same address. And some say it's possible and just make the changes. Yet, the issues are never resolved
They ain't got my name right. My line starts overtaking my dad's line. Then they say the lines r on a different person account name.
Someone says we can't link your broadband account to your mobile account and then someone says they can.
19-08-2024 09:06 AM
You still haven't explained what you want to happen. Did you want separate connections and accounts or not?
19-08-2024 01:06 PM
Seems like it's a trend in EE to keep re-iterating.
I want my sims and my ee broadband to show up in my ee app
And my dad's sims n his broadband on his ee app
Also both of the broadbands continue to work seamlessly at the same X address, like they did before the upgrade
Like I said before, EE isn't able to get these above mentioned things straight and keeps goin round n round in cicle