Linking products

[Scottkr1]

I had to switch to a SIM for my broadband when I moved to get a decent signal but I cannot link it to my account. I first setup the account prior to moving both my wife and I from smarty to EE, I needed to use a PAYG SIM until I sorted my mobile broadband up.

Every time I try to link any of the numbers in the EE app, it says it can't do it and I need to ring 150 or go into a shop. The problem I have is that I have autism and calls and face to face stuff is ridiculously hard for me. Is there any way to live chat with someone instead?

[XRaySpeX]

There is no Live Chat on PAYG.

You are trying to link the mobile no. of the mobile router's SIM?

[Scottkr1]

Both the SIM in the router and the one in my phone which are both billed monthly contracts 

[XRaySpeX]

Then as long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app as "Talk to us".

[Scottkr1]

Great, thanks. I couldn't see it but I think that's because I'm usually at work when it's open.

[XRaySpeX · Accepted solution]

So, where does the PAYG SIM you mentioned in your OP come into it? Are you trying to link contract SIMs to an EE a/c that already has a PAYG SIM linked to it? Or v.v.? You can't! They don't mix. You need to create a separate EE a/c with its own email addy.

[Scottkr1]

This is the answer, yes the account has a PAYG SIM on it already so I'll have to create a new one. Thanks

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.