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Scottkr1
Investigator
Investigator

‎22-05-2026 05:57 AM

I had to switch to a SIM for my broadband when I moved to get a decent signal but I cannot link it to my account. I first setup the account prior to moving both my wife and I from smarty to EE, I needed to use a PAYG SIM until I sorted my mobile broadband up.

Every time I try to link any of the numbers in the EE app, it says it can't do it and I need to ring 150 or go into a shop. The problem I have is that I have autism and calls and face to face stuff is ridiculously hard for me. Is there any way to live chat with someone instead?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎22-05-2026 06:55 AM

There is no Live Chat on PAYG.

You are trying to link the mobile no. of the mobile router's SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Scottkr1
Investigator
Investigator
In response to XRaySpeX

‎22-05-2026 07:03 AM

Both the SIM in the router and the one in my phone which are both billed monthly contracts 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Scottkr1

‎22-05-2026 07:08 AM

Then as long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app as "Talk to us".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Scottkr1
Investigator
Investigator
In response to XRaySpeX

‎22-05-2026 07:29 AM

Great, thanks. I couldn't see it but I think that's because I'm usually at work when it's open.

0 Helpful