Mobile Broadband

Problems with internet speed

Hello I have a smart 4g hub and ever since i got it (before Christmas) my internet has been awful under 5mb speed. This isnt an issue with EE in particular, ive had internet from other providers as well and its exactly the same every single time, the...

Resolved! EE HH20C with other SIM card not working

Hi,I am trying to use a Vodafone SIM in a EE HH20C, firmware : V01.12, modem and it does not see to even get network signal on my modem, I think the modem is locked to EE network only, Is there a way to change this restriction.

Resolved! MacBook won’t connect to 5G smart Hub

Hi, we have a 5G smart hub for our shop. We have a iPad, iPhone that all connects and works fine to the hub but the MacBook Pro just won’t connect. it picks up the hub in the WiFi and connects to it then drops out almost immediately. MacBook has late...

Resolved! Signal booster

I have the EE 4G Internal Smart Hub. Can you purchase and external signal booster to connect to the Hub?

Resolved! Wish to join up my broadband bill with mobile bill

Wish to join up my broadband bill with mobile bill but it says on the form add your landline number I don’t have one [Mod edit: add title]

Unplugged rooter not coming back on

EE5G USBC Only - How to Connect to External Router and Keep Charge

Hi all,I just got a small EE5G home hub setup. It only has the one USBC port which I'm currently using for keeping it charged.I'd like to connect it via ethernet cable to a much more powerful TPLink NX210 router to boost the signal, but i cant see ho...

Cancelled order - upfront fee still not refunded

- ordered mobile broadband on the website 19/12 and paid upfront cost of £100- called up a few minutes later to cancel as found a better deal elsewhere - spoke to 2 colleagues who both confirmed cancellation and explained £100 would be refunded- chas...

5GEE Router Dropping Connection Regularly

Hi all,I'm looking for some help.We have a 5GEE Router and for the last few months, we keep losing connection to the internet on a regular basis, I mean it can happen every few hours, or it could happen 5 times in an hour. It can be down for 1 minute...

Resolved! Mobile Broadband dropping daily - hard reset for 24hr soft fix

Hi all,Hoping someone might have an idea what’s going on here. I’m using an EE SIM in a "3" 5G router (NR5103E) and for months it’s been absolutely solid. Over the last few weeks though, the internet has started dropping out every day.What’s odd is t...

Mobile Broadband

Forum Posts