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Resolved! Trouble connecting 2.4 GHz Wi-Fi to mobile Smart 5G HUB

I'm trying to connect a camera which works on 2.4 GHz Wi-Fi to my mobile broadband Smart 5G HUB, however it won't connect. When I open available signals I only get 'Smart-5G-Hub-3WFM so I imagine that it won't connect due to band steering. Is there a...

Jamkass by • Explorer
  • 1884 Views
  • 9 replies
  • 2 Helpful

Resolved! Linking broadband

I’ve just ordered an EE 4G hub for my new house through BT and I can’t link my broadband to my EE account. Do I need to wait until I receive the hub tomorrow? 

Resolved! Flashing Aqua Smart Hub 5G

I just got my router yesterday and I have already had some lengthy conversations with the customer service team, and will contact them again today, but I will run through the process as it may help others who encounter this issue. I am using an apple...

Resolved! 5G Smart Hub Problems

We've had the 5g Smart Hub for just over month and receive excellent speeds of 250-400 mbps in an area where landline speeds are poor. However, I'm having constant problems with the internet just dropping on devices connected to the hub. It's a parti...

Resolved! Best EE 4G smart hub antenna?

I have just installed a EE 4G smart hub and get 2 bars/12-14Mb. Can anyone recommend a compatible antenna that might squeeze another bar out?! A portable/internal one would be ideal.

mwhk by • Explorer
  • 434 Views
  • 2 replies
  • 0 Helpful

Resolved! Flashing green 4G hub - but internet connected OK?!

Hi - just set up my EE hub 2 4G router - I managed to get 2 bars/20MB - internet connection all good. However, the front status light on the router won't stop flashing green. Is there a fault here? I did try looking on here for a similar post but no ...

mwhk by • Explorer
  • 510 Views
  • 1 replies
  • 0 Helpful

Resolved! freezing EE71 modem

Last night, I turned off the modem. It was working without any problems before that. Today I turned the modem back on, and all four lights stay on continuously. Even when I tried resetting it using the button inside the device, nothing happens.I remo...

dozist by • Investigator
  • 665 Views
  • 8 replies
  • 1 Helpful

Smart 4G Hub keeps dropping signal

Hello: can anyone help: I have a ee smart 4g hub and the wifi keeps dropping out (usually about 24 hours after it last did it), even though the signal is strong. So I restart it and it works fine immediately. Any suggestions?

GuyArnold by • Investigator
  • 3526 Views
  • 17 replies
  • 11 Helpful

Resolved! Mobile Broadband dish

Hi,I'm living at a rural property in South Wales with Plusnet broadband giving 1.5Mbps and paying £40/month for the privilege.The Welsh government are making grants available for £800 for the installation of broadband equipment with the stipulation t...

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