Mobile Broadband

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Forum Posts

EE 4G Router awful

We live rural and had been recommended to use the EE 4G router for wifi. We were informed that we would have no issues with speed and usage by EE however it is the worst wifi we have ever used. The download and upload speed is abysmal. The signal dro...

BrinScaff by Visitor
  • 14475 Views
  • 21 replies
  • 20 Helpful

Smart 5G Hub3 HH70C WiFi7 Tri-Band Router White

Iv'e had this since september 2024, but since February 2025, i have had increasingly had problems connecting to it, with all our devises, since beginning of March, I have had to reboot it 5 or 6 times a day, its got so bad that I have now got our old...

Gary227 by Investigator
  • 972 Views
  • 5 replies
  • 0 Helpful

Overcharging additional router and line

At the beginning of the year I ordered a 5g router, after a couple of weeks I noticed the router wasn't working at the speeds promised so I called for technical customer service (2× phone calls at over 1hr each) which ended with ee saying my 5g wasn'...

VixP by Explorer
  • 363 Views
  • 2 replies
  • 0 Helpful

Resolved! Youtube says I'm using a VPN/Proxy

On Youtube I've been watching match highlights from the Bundesliga and La Liga for years. Today I get an error message saying:VPN/proxy detectedTo continue, turn off your VPN/proxy. This will allow YouTube to locate the best content.I don't use a VPN...

chrishuk by Investigator
  • 2496 Views
  • 6 replies
  • 2 Helpful

Extra charges

I recently upgraded my account from a 4G hub with unlimited broadband to a 5G hub with unlimited broadband for £55. The contract for this started on 2nd September and the hub arrived on 4th September. The connection died last night and when I went to...

Kuraudo by Visitor
  • 378 Views
  • 1 replies
  • 0 Helpful

4G Wi-Fi device - battery charging

Can EE please provide a definitive explanation to what "If you intend to use your 4G WiFi whilst connected to your charger for more than 7 days, then, it is advisable that you remove the battery to avoid any potential damage'.This reads to me that i ...

Phil22222 by Investigator
  • 5031 Views
  • 5 replies
  • 0 Helpful

Resolved! 5G hub crawls to a halt

I've been using the "Smart 5g Hub" (the lack of an actual clearly defined model identifier is annoying) for a few months, and while I should be getting consistent speeds, it is regularly slowing to a complete halt, scooping down to speeds of less tha...

Fishykins by Investigator
  • 620 Views
  • 6 replies
  • 3 Helpful

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

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49BW by Contributor
  • 5105 Views
  • 36 replies
  • 8 Helpful