Mobile Broadband

Resolved! Left EE but account suddenly reactive

Hello,I closed my EE account in Jan 2025. I received a PAC code, and my final bill.I transferred my number from EE to my new provider end of Jan start of Feb 2025.My final bill was dated January 2025 which I received and my account was closed.Today, ...

Resolved! EE Mobile Contract

Hi I have been an EE user for as long as I can remember and have a mobile contract.I'm due an upgrade but wish to not do so as be on sim only going forward when my contract ends next month.I am unable to make a phone call as I have lost my voice from...

Resolved! Mobile Broadband

I haven't used my mobile broadband in a while but just gone to use it and the power light is on but where it shows your connection it is red. My sim payment for it is up to date. The broadband box is a few years old now, could it be that. 

Resolved! Setting Up a TP-link 5G Router

HelloI just go 5G in our area and the EE router is messing about (it was great with the old 4G) So I am trying to set up a TP-link 5 G router Archer NX200 with my EE Data Sim. The signal is strong but shows as No Internet.I have spoken to TP-link sup...

Resolved! Sim serial but what is the phone number?

Hi I have a.mobile sim but no idea of the phone number. I use it in a mobile wifi device and don't have a phone that I can put it in. How can I find out the phone number from the sim serial number? I have 2 numbers on mobile wifi and need to know whi...

Resolved! Need recovery firmware for 5GEE Router XP6C (admin password locked)

Hello,My 5GEE Router XP6C (Askey) is locked after a factory reset and refuses the admin password printed on the label.Could you please send me the official recovery firmware package (EE_5GEE_XP6C_Recovery.zip) and the recovery tool?Thank you.Arnould

Resolved! EE mini 4g router problem