Mobile Broadband

Pay Monthly

I went into an EE store this morning and upgrade my sim from a PAYG to a pay monthly and the staff member that helped me said it would change immediately yet it still hasn’t changed also I haven’t received a confirmation email or message to say that ...

Plex and EE Mobile 5G Router

Being in an area where I can only get 5G for anything decent internet wise - I got the Sim only plan for my ZTE T3000 router and the MC889 modem. The problem arises when we try and access the network for Plex and CCTV. I have enabled ipv4 and ipv6 in...

Resolved! Frequent HH20C Smart Hub 5G dropouts

I have the HH20C Smart Hub 5G. Wireless broadband has been working more or less fine in the 10 months I've had it. However, over the last week there have been connectivity issues. The internet connection will just drop completely from time to time (e...

Resolved! Mobile Broadband

Hi. Can anyone explain the difference between "Smart 5G Hub" and "5G WiFi". As far as I can tell they offer the same mobile broadband service but at different prices?(We are moving into a rented house for a year and I'm trying to work out the best ...

Resolved! Another billing account number query

I've had a read through the community but not getting a suitable answer.I got a sim from EE but through Plusnet as they couldn't provide the speed they were charging from. I've popped the sim in my router and it's working a treat which is great. HOWE...

Resolved! My SIM card contract ended but in still being charged

My SIM card contract ended in October this year but I've been charged in both November and October. How do I end this and get my money back?

Smart 5G Hub Only Detects 4G

I've checked the EE coverage map for the postcode where my business is and it comes under 5G. All the phones on site pick up 5G but the Smart 5G hub will only pick up 4G on 5 bars. I've checked to make sure the SIM is 5G enabled and it is. The router...

Resolved! Re: How do I access online chat

Hi there solve this problem with our little doge mini WiFi

Resolved! Re: 4GEE Wifi Mini Hub not connecting

I have a little white box a mini hub.lost connection at 2pm today and can’t get back in.main wifi not being connected until next week and moved to a new house that has awful EE provision so the white box was working until today for temporary cover fo...

Resolved! SIM top up

Any idea why I can't use my credit to top up a mobile sim in a router?

Mobile Broadband

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