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Trouble seeing Data usage on Scancom SIM

Ddkdj45
Investigator
Investigator

I tried using http://add-on.ee.co.uk/   but it always shows 

Please turn off your WiFi

To get access to this platform you need to turn off your Wi-Fi within settings.

 

And Wi-Fi is already off.  What should I do?

10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

@Ddkdj45  What network does the device show it’s connected too.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Its connected to EE 5G

chistery
EE Community Star
EE Community Star

Could your device be using something like iCloud Private Relay, or a VPN?

Nope, all disabled!

chistery
EE Community Star
EE Community Star

I just tried it on my iPhone.

Turned off private relay, still can't get the add-on page in Safari, says turn off wifi, but it works on Chrome.

Still no luck

XRaySpeX
EE Community Star
EE Community Star

Then what's a "Scancom SIM"? As I read it they are somebody else's SIMs that piggy-back (MVNO) upon various other real mobile networks. In which case I don't see EE's http://add-on.ee.co.uk/ working from them. Indeed any data usage you have will be of Scancom's data not of EE's & so EE can't possibly know what your data usage is.

Get a real EE SIM & you'll be able to get to it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

They basically buy EE business sims in bulk and sell them for cheaper. So directly EE with 5g+ and stuff!

XRaySpeX
EE Community Star
EE Community Star

That I doubt! How'd they put 4 networks on 1 SIM?:

1 SIM, 4 Networks. Maximum Coverage

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP