Mobile Broadband

5g mobile broadband keeps turning off

Hi, i have recently (January 23) upgraded from the 4g mobile broadband to 5g mobile broadband.this new device seems to be a sealed unit so the battery is not accessible unlike the 4g model. over the past week, the device has begun turning off unexpec...

Odd and infuriating bug in 5GEE WiFi Device

Hi folks,I have a 5GEE WiFi (the white one with model number QTAD52E - I wish EE would use proper model names!) and a 5G SIM. The device works more or less perfectly except an extremely annoying bug which I can't find much evidence of online, and EE'...

10mbs unlimited data with poor reception

I have recently changed my mobile broadband sim to unlimited data with a 10 mbps limit. It seems that in areas of poor reception I now get no usable reception at all. 10mbps is fine for my needs in areas with good reception.Does the 10mbps limit only...

EE and Nintendo switch

Hi Iv just changer my internet provider to a 4gee router And since Iv changed to ee both my sons Nintendo switches won’t connect to the internet , is there a problem with Nintendo and ee ?? Thanks jb

Returning kit

The communication from this company is a joke. I have had to return 2 pieces of kit - 1 faulty, another sent by mistake (following 2 mis-diagnoses). Then a week later, I get a bag to return the kit FOR 1 of the items. And a call asking if I need a ho...

New 5g Hub with Incorrect Protocol error message

Afternoonwe have received a new 5g smart hub - we run this with no landline.We have great speeds which is fantastic but are receiving error message when attempting to access certain sites - message reads : SSL protocol - unable to obtain a stable con...

EE62D Never connecting to EE for a week

Hey guys,Hoping someone can help before I raise hell with EE themselves.The EE62D mifi box I have just will not change from the cyan connecting light at all. I've reseated the battery after a few minutes, repositioned the box itself near a window/hig...

Smart 5G Hub 3 - Passthrough Mode Not Displaying WAN IP but a LAN IP.

Just got my Smart 5G Hub 3 and set it up in passthrough mode.I was expecting to see my WAN IP displayed in my Unifi setup, but it is displaying 192.0.0.1 instead of the WAN IP address 31.xx.xx.xThe cable is plugged into the LAN/WAN port on the Smart ...

I'm paying £35 a month yet my connection drops with mobile home broadband my PS4