What do I do???

[Ameliajmx]

My partner and I recently moved into our new home. We were unable to get fibre so it was recommended to us by an EE guide to get a 5G box for the time being. However, the 5G box is not fit for purpose and can hardly run a single phone off it and we are paying £42 per month. I have called up to cancel to be told that it is a 2 year contract and there won't be any fibre in the area for another year. So I either  pay to £825 cancellation fee or keep being £42 a month for something that doesn’t work. 

[JimM11]

@Ameliajmx Are you now outside off your 14 day cool down period?

EE 4G and 5G WiFi plans T&Cs

What you need to know if you want to leave EE

[Peter_W]

Welcome to the Community, @Ameliajmx 

The performance of the 5G Router will depend on the mobile connection in your area, and provided this is good you should definitely be able to run more than a phone off it.

Have you tried troubleshooting these issues with our technical team as well as requesting cancellation?

Also as @JimM11 mentioned, you do have a 14 day cooling off period to change your mind for this, too.

Peter