Mobile Broadband

Cancelled order - upfront fee still not refunded

- ordered mobile broadband on the website 19/12 and paid upfront cost of £100- called up a few minutes later to cancel as found a better deal elsewhere - spoke to 2 colleagues who both confirmed cancellation and explained £100 would be refunded- chas...

5GEE Router Dropping Connection Regularly

Hi all,I'm looking for some help.We have a 5GEE Router and for the last few months, we keep losing connection to the internet on a regular basis, I mean it can happen every few hours, or it could happen 5 times in an hour. It can be down for 1 minute...

Resolved! Mobile Broadband dropping daily - hard reset for 24hr soft fix

Hi all,Hoping someone might have an idea what’s going on here. I’m using an EE SIM in a "3" 5G router (NR5103E) and for months it’s been absolutely solid. Over the last few weeks though, the internet has started dropping out every day.What’s odd is t...

Resolved! Do any of the current mobile broadband routers have external antenna connectors?

I've been sticking with my old 2017 model ee modem which has served us well, however we're now paying above rate and need to switch to a modern contract.I'm up in one of the northern isles of Shetland and signal is spotty but MBB is still the best op...

Resolved! Issue accessing my ee mobile account

Get error message trying to manage my account. Message says to ring EE

Resolved! Advice for neighbours broadband

Excuse the slightly long winded post. I'm not sure if anyone can give some advice here. Our neighbour who has learning difficulties asked us to take a look at his internet this week as it's not working. We live in the Scottish Islands so he has a 4G ...

Resolved! 5gee router (nr5103) not switching to external antenna

I have connected up a 4x4mimo external antenna to my 5gee Nr5103 router. It is not switching to the external antenna even though i have put the switch on the back to EXT. I cannot find any find any settings to change, has this external antenna been l...

mDNS, 4GEE Router and Home Connect - Siemens oven

I saw somebody else posted about this back in 2022 but there was no resolution. Anybody got any technical knowledge they can share?Home Connect Oven Connectivity FailureIssueSiemens oven fails to connect (HC02‑2 error).EE 4GEE WL1B625M01 router miscl...

Resolved! UPNP Unsuccessful/NAT Type Strict

I recently moved to a HMO, and got myself a EE mobile data kit to help me play games online/ work from home. On my Xbox series s I’m unable to join party chats due to UPNP Unsuccessful. I’m aware this is due to it not having a static ip address is th...

Resolved! Using mobile broadband devicr and its only running on 2g no matter where i am.

Hi. Im using mobile device and i can only get 2g on sim ..i used to get 4g ok.

Mobile Broadband

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