Mobile Broadband

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Forum Posts

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

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49BW by Contributor
  • 4219 Views
  • 36 replies
  • 8 Helpful

Resolved! Dissappointing 4GEE Mifi performance

I'll be spending more time in rural Cornwall where I do not have a physical broadband available, so I've taken out a 4GEE mobile broadband subscription.  It's an unlimited plan.I currently have my SIM in a Teltonika RUTX12 mobile router.  I previousl...

maclink68 by Investigator
  • 356 Views
  • 3 replies
  • 4 Helpful

Resolved! Data top-up not taking effect

I ran out of data allowance whilst in France. I bought 1gb of extra data - the money has been debited from my bank account. The data increase does not seem to have been applied - I'm still getting much slower download speeds. Can someone from EE plea...

tsoundy by Investigator
  • 405 Views
  • 7 replies
  • 2 Helpful

5g mobile broadband keeps turning off

Hi, i have recently (January 23) upgraded from the 4g mobile broadband to 5g mobile broadband.this new device seems to be a sealed unit so the battery is not accessible unlike the 4g model. over the past week, the device has begun turning off unexpec...

RyKirwan by Explorer
  • 2083 Views
  • 4 replies
  • 0 Helpful

Odd and infuriating bug in 5GEE WiFi Device

Hi folks,I have a 5GEE WiFi (the white one with model number QTAD52E - I wish EE would use proper model names!) and a 5G SIM. The device works more or less perfectly except an extremely annoying bug which I can't find much evidence of online, and EE'...

kreggsea by Visitor
  • 2485 Views
  • 7 replies
  • 2 Helpful

10mbs unlimited data with poor reception

I have recently changed my mobile broadband sim to unlimited data with a 10 mbps limit. It seems that in areas of poor reception I now get no usable reception at all. 10mbps is fine for my needs in areas with good reception.Does the 10mbps limit only...

MikeB49 by Visitor
  • 251 Views
  • 2 replies
  • 1 Helpful

EE and Nintendo switch

Hi Iv just changer my internet provider to a 4gee router And since Iv changed to ee both my sons Nintendo switches won’t connect to the internet , is there a problem with Nintendo and ee ?? Thanks jb

Jbhifi69 by Explorer
  • 1177 Views
  • 5 replies
  • 0 Helpful

Returning kit

The communication from this company is a joke. I have had to return 2 pieces of kit - 1 faulty, another sent by mistake (following 2 mis-diagnoses). Then a week later, I get a bag to return the kit FOR 1 of the items. And a call asking if I need a ho...