Mobile Broadband

External Antenna Support - 4GEE Home WiFi

I live in a rural location with no home broadband to the premises, so I rely on my 4GEE unit. A few years ago, I bought an outside antenna to improve the signal we received and the speeds went from around 8mbps to around 50-60mbps. The EE installer s...

SkyQ won’t connect to my EE4G router

I have an EE4G router and can’t get it to connect to my SkyQ box. When I search for networks then only the 2.4ghz network is visible. I try to connect to that network and it appears initially to work but then it shows connected for about 5-10 seconds...

Resolved! 4gee wifi has no internet

Hi my 4GEE wifi has been working fine, then suddenly It wont connect to internet. I have tired a soft reboot by pushing pin under device but it does not help. I cannot do a hard reset as i cannot access the IP http://192.168.1.1/ and log in as admin ...

Resolved! Erratic mobile data speed

I am located in Brightlingsea in Essex.I've been here for 6 months and the mobile speed varies from 1M to very fast. Mostly 1M but sometimes it is stable for half a day and I get decent speed.My phone is brand new and works perfectly in other areas.W...

Resolved! Please

Hello I'm trying to see if someone can gift me some data please urgently

Resolved! 5g connection works very well when the router works

I have a slightly different service 5g connection . works very well when the router works that is !! anyway we do share the fact that their support is nothing less than useless. Reboot the router works for an hour - then you have to reboot several t...

Re: 4G SmartHub Disconnecting from internet every few days

HiI’m having the same issue. All lights say it’s Ok but the 4g router is not connected to the internet. Calling EE support is pointless as they are never open when this happens. To be fair when they are open they are pretty useless as well. I’ve cont...

One of the worst decisions I hav made 4G smart hub

Purchased the 4g WiFi as EE mentioned I will get 40/50 mbps since I live in an area of east London that doesn't have fibre capability. I thought that would be the solution till fibre broadband is available but I am not going to lie, the constant disc...

Resolved! Internet Radio Can't Connect to BBC - Other Stations Work Fine

Swapped my BT landline mobile on a Smart Hub for an EE 4G mobile broadband using an EE dongle. Everything working fine including my internet radio. However, the latter will not connect to any BBC stations. All other stations seem OK. Googling for sol...

Unable to order 5G Home Broadband - website ordering issue

Hi,I want to keep my fixed-line broadband but also order 5G Home Broadband. The website won't let me order 5G broadband on my account. When I try to select the Smart 5G Hub, the "Select an option" button remains disabled and I cannot proceed with the...