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Resolved! Internet access

Can anyone please explain to me why I can't get any internet access at the stadium of light, Sunderland either using 4g data or their free Wi-Fi when people all around me have no problem. I used to get access to a good signal on their Wi-Fi but not a...

Wink58 by • Investigator
  • 303 Views
  • 9 replies
  • 0 Helpful

VPN not connecting over mobile data

I am using an EE data sim card in a Hauwei router, for the summer.Worked fine last year but will not now connect to my work VPN.Also tried w-using a hotspot on my phone and will not connect.If I use another wifi network it connects okay so must be so...

Steve_h2 by • Investigator
  • 3386 Views
  • 22 replies
  • 4 Helpful

Initial charges on new account

I hope someone might be able to help me with this query.I have spent hours on the phone to EE since the 23rd December 2024 trying to sort out the complete mess they have made of my account, which includes billing me for equipment and lines that I hav...

EE SIM not working in 4G Router

HelloI have several EE SIM cards on a business contract which we used to use with portable 4G routers, this enabled remote working for our staff.Some time ago these SIM cards stopped working in the 4G routers but would work in phones.  There are many...

artemisuk by • Investigator
  • 181 Views
  • 5 replies
  • 3 Helpful

Captive WiFi not logging in.

Every time I’m out I try to sign in so I can use WiFi hotspots on the go. this service clearly has issues as when I go to settings and select the EE WiFi it then directs me to the captive WiFi page where I can have the option of logging in or purchas...

Keeno07 by • Investigator
  • 159 Views
  • 3 replies
  • 1 Helpful

EE Wifi hotspot won't log in

I have both home broadband and mobile (4 lines on my mobile account). When I'm in a public space my phone will often ping telling me I can connect to an EE Wifi hotspot, but it never ever works. When I go to log on I click the box that I am an EE Bro...

Aimsleey by • Contributor
  • 1684 Views
  • 12 replies
  • 1 Helpful

Resolved! EE data box

I’m having trouble with my ee data network box it keeps turning half way through connecting I’ve taken SIM card out tried restarting it and resetting also tried a different cable and plug socket and still no change what can I do apart from asking for...

Internet connection

Why won’t my mobile phone connect to the internet when I am out?  On renewing my contract I switched to EE supposedly same firm but lost my £20 discount at supermarket because of no connection

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