I desperately need help with activating a new pre paid sim please🙏

[Steve1737]

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I have bought an EE 120gb data sim for my rut950 4g router. I have put the sim into the router but nothing is happening. I can't put the sim into my phone as it is a different size. Please help as I have read that the sim will need to be activated by EE before I can use any data

[Michael_D · Accepted solution]

Hi @Steve1737 

Welcome to the community.

It would need to be put into a phone to get it up and running. If you look at the SIM, it should be a multi SIM, which pops out the size of the SIM that is needed, and can then be put back into the larger SIM.

Are you able to try that?

Michael

[Steve1737]

I'll give this a try. Thank you🙏

Sent from Outlook for Android<>

[Michael_D]

My pleasure @Steve1737. 

Please keep me posted with how it goes.

Michael

[Steve1737]

Hi Michael, I think it's worked but I can't find any EE wifi from the router🤷‍♂️. I did a speed test and it came back as 11mbps which I've never had before. I think it must be under the router name maybe🤔

Sent from Outlook for Android<>

[Michael_D]

You would need to look for the router name itself @Steve1737. The SIM just gives the data connection to the network.

Michael

[Steve1737]

Thank you, it's working then🙏

Sent from Outlook for Android<>

[Michael_D]

Brilliant news. Thanks for the update @Steve1737.

Take care and have a great day 🙂

Michael