How to cancel an incorrect order

mayli90 · ‎26-03-2025

I went to the store in my town to get an unlimited data pack for my mobile phone, but received emails saying I ordered broadband. I didn't order any broadband, it was a mistake! The fact is that my home has already had EE broadband setup years back. Now I want to cancel this wrong order and make sure they stop sending me the equipment and not charge my account.

How can anyone help me? Thanks!

mayli90 · ‎27-03-2025

Went to the store again, and it's been sorted out now. Thanks.

View solution in original post

Northerner · ‎26-03-2025

Hi @mayli90

You'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

mayli90 · ‎27-03-2025

Went to the store again, and it's been sorted out now. Thanks.

Michael_D · ‎27-03-2025

Great news @mayli90. I'm glad to hear it has been sorted.

Take care and have a great day.

Michael