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Made a mistake on ordering

NanaJac
Visitor

‎08-08-2026 03:37 PM

My partner and I have split. He was with Sky and is taking it with him. I’ve ordered EE, but when asked if I was moving into the property I said no (because I’m not, but now realise my mistake). Sky are now treating him as if he’s cancelling in contract 🙈 Can I change this now? Or will I need to cancel and reorder?? Thanks

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-08-2026 04:16 PM

I can't see it makes any diff. You are ordering EE BB at a property that already has BB from another ISP. So it will always look like a line takeover. I should cancel your order & not reorder until your partner has time to do a home move with his BB from Sky.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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