BT/EE hybrid connect

[soughton31]

I have recently got the EE hybrid connect with BT and it’s flashing red on the signal bars , I’ve been told multiple different things from it’s meant to flash red & that I need a sim for it and then that the sim is already in the box , I am just very confused if someone could explain for me

[XRaySpeX]

It's a BT product that happens to use the EE mobile network. Why don't you ask the BT Community  ?

[Mustrum]

They do a handy vieo on how to set it up, and shows what the colours mean.

https://www.youtube.com/watch?v=Glyn07HodTQ 

[Elliot1983]

Hi, just moved from BT to EE and getting flashing red bars on EE hybrid connect, no one I've spoken to at EE/BT seems to know why. I was previously with BT and hybrid connect worked fine

[StarLord119]

Unfortunately this video does not help, it does not show the fault being reported. It does not indicate what a red flashing 4G signal is. My mobile is with EE and has no signal issues in the same house/room whatsoever.

I have been sent a second hybrid connect box, and this has exactly the same issue. I completely agree with the below comment that was submitted.

"Hi, just moved from BT to EE and getting flashing red bars on EE hybrid connect, no one I've spoken to at EE/BT seems to know why. I was previously with BT and hybrid connect worked fine"

[Elliot1983]

 Hi, finally managed to get this resolved, had to make a complaint and someone finally got in touch who knew what they were talking about. He said there was a known issue with the Sim cards in these units, and he sent me one that now does work.  Had to return the previous 3 I was sent!!! Good luck

[MendipMan]

I have the same problem.

I have tried connecting it directly to the smart hub, but no joy

I called tech support, but the person who I spoke to hadn't got a clue

[Louise_W_515]

You may have very poor 4G signal indoors - try close to a window. It's only worth having the hybrid connect if you have a strong 4G signal. But the hybrid connect isn't necessary anyway if your Smart Hub is connected to the internet. 

Louise

[Kielty1]

I had the same thing. Moved from BT to EE.

A factory reset of the hybrid connect (push and hold reset button at the back for 20 + seconds) and let it boot up. From there pair it to the New EE smart hub plus box.

All works fine.

[NiaD]

Exactly the same is happening to me! Have spent about six hours on various calls to EE - all useless and being told different things every time. I am now on my second, brand-new Hybrid hub and the red signal bars keep flashing red. At end of tether as previous BT one worked just fine - I was told I could not keep the old kit once I upgraded to a new account package.  Have tried connecting it with WPS button, then with about four different ethernet cables, then with factory reset using pin, and checking SIM card etc. Maddening beyond belief. Now awaiting EE engineer. Useless service!