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Tracking an order

Norfolk6
Explorer

‎30-08-2024 10:18 AM

Hi, we have contacted EE and our contract will start on 16/09/2024, the informed us that the package, router and digital phone, will be delivered in few days and that was on 13/08/2024. We have a order number but we couldn’t get the answer, it’s impossible to contact them by phone. Can you help please.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎30-08-2024 10:25 AM

@Norfolk6 : You've still got over 2 weeks until 16 Sept. What's the hurry? Did you mean 16/09/24 or 16/08/24?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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JimM11
Brilliant Contributor
Brilliant Contributor

‎30-08-2024 10:47 AM

@Norfolk6 You should login to your EE ID web account, and see if any info regarding your order status is there. Routers are sent to arrive 2 days before the installation and activation date and if its 16th Sep, so it is still way early for you.

Norfolk6
Explorer
In response to JimM11

‎30-08-2024 11:15 AM

Many thanks.

 

0 Helpful