Contract Price hasn't Changed - New Contract

[fmp61]

I joined BT a month ago, asked to remove the digital voice and they moved me over to EE.  They put me on a broadband tariff at £32.99.  I spoke with someone yesterday and signed a new contract at £29.99 for the same broadband.

My question is, how long does it take for my account to update as it is still showing as £32.99.  If someone on here could answer my question that would be great.  I have had enough of speaking to advisors on the phone and I cannot find a way to do online chat.  It is hard for me to discuss my account on the phone as I am hard of hearing but don't have text phone.

Any help would be appreciated.  Thank you.

[JimM11]

@fmp61 At the start of your post its confusing, did you try to join BT but they advised straight off it had to be EE, price of package varies with offers etc, but you could be paying what you have for the price with NO phone, or did/do you expect now to have the phone removed and your package price lowered accordingly. DO you still have the basic phone service and your broadband? There is no online chat for what you are trying to do.

[fmp61]

@JimM11  sorry for the confusion.  I joined BT at end of July when i moved house for broadband and PAYG phone at £34.99.  Having decided i dont need the phone because i have a good mobile signal,  I managed to change my package by recontracting to EE for just broadband at £32.99.  Speaking to another advisor, it was changed again to £29.99 just broadband.  I was told all residential contracts are moving over to EE.

My question is how long does it take for an EE account to update online as, having signed the contract for £29.99 yesterday, my account is still showing it as £32.99.

[JimM11]

@fmp61 Have not gone through any such scenarios that you are doing, what was used to get the 32.99 down to 29.99, the changes will not be instant so even yesterday does not apply, would think your bill will reflect change and have some explanation to the factors, and would assume package stays same, but applied discount will be used. If you have it all on e-mail that it is effect then just wait until that time!

If you look at your EE account details, the broadband has a contact end date, and also your cost above that, so this may be what guides everything when you see the changes applied.