Broadband box it switches off randomly once or twice a day, all connections are

[Woodturner21]

Broadband box switches its self off randomly all connections are OK

[Mustrum]

@Woodturner21   which broadband service do you have and which router?

[JimM11]

@Woodturner21 And which broadband box are you talking about, connections are ok??

[Woodturner21]

EE Box

[JimM11]

@Woodturner21 Can you supply more information that you are doing at present! Or if you want click link below and select your required option.

Contact Us To Request Technical Support for Broadband and Landline | EE

[Woodturner21]

While watching something on the TV it will randomly switch off.

[XRaySpeX]

All routers supplied by EE could be called "EE boxes" but they each have a specific model name.  Read the label on it or post an image of your router.

Which EE BB plan are you on?

[Woodturner21]

Here is the router that we have

[XRaySpeX]

There's nowt in your post.

[Mustrum]

@Woodturner21  we don't seem to be getting very far here. Have you seen and followed the steps in the Help pages below?

This is not customers services, the forum has no account access, mostly it is fellow customers responding and no one has any idea what you have or what issues you are having.

https://ee.co.uk/help/broadband