Broadband box it switches off randomly once or twice a day, all connections are
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29-08-2024 06:53 PM
Broadband box switches its self off randomly all connections are OK
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30-08-2024 04:02 PM
You are not helping us to help you by not answering our Qs.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-08-2024 04:46 PM
Good afternoon @Woodturner21!
Welcome to the EE Community, and I'm sorry to hear you've been having some broadband trouble recently too.
As a few of the guys have pointed out here, if we can find out a bit more detail about the equipment you're using then we'll be in the best position to give some advice.
I can see you've mentioned that the broadband 'switches off'. When you notice this, is your Hub losing power completely, or do you see a change to the lights on the front?
Peter
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30-08-2024 08:08 PM
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30-08-2024 08:13 PM
@Woodturner21 Try following the steps below.
Contact us about your broadband and landline
Text EE for a call back
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
Call us
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105

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