Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hiam awaiting an installation of BT/EE , it will take 12 weeks, I have been purchasing data sims EE and using in a router, all good , videos and wattsapp fantastic but turning out to be a-bit expensive, so have been given an EE mini hub - the hub pic...
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I have recently transferred from BT to EE and had a credit balance on my BT account will this automatically transfer over to my EE account ?
Broadband down since Sunday - now on day 3 of no service…can anyone / ee relate…?Having to take steps with another supplier to get service. EE have simply shared its down with nothing more…Feel I am being forced into a scenario whereby I am having to...
Is it possible to revert back to my old BT landline number after transferring to EE? When I agreed to transfer, the sales guy didn't say I'd have a new number, I just assumed it would be the same number. It's been a few weeks now, is it still possib...
I have recently been switched to EE from BT broadband. I have not received any activation emails to register/login to my new EE account. Please can you help. Many thanks
What time on the broadband contract end date does the broadband typically stop working? Is it midnight eg if end date is 8th the broadband will cut off as the 7th ends and hits midnight of the 8th? Or does it still work on the 8th?
I have returned all old units requested by BT, how do i send them the confirmation that it has been delivered, thanking you advance
BT offer this facility so presumably EE could too?
My experience with EE / BT so far.Ordered Full Fibre Essentials on 17th July 2024, received various emails re confirmation of order (number 1) and of install date and also from NOW and Netflix.Then Order marked complete.New order raised, (number 2) t...
