Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44244 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85692 Views
  • 11 replies
  • 12 Helpful

Resolved! Ethernet cable… what kind?

Hi!I recently posted an issue with smartwifi discs: couldn’t get Wi-Fi in our bedroom!I’ve now reset and moved all the discs and have used the Ethernet cable to wire in to an Ethernet socket and it now works brilliantly!However, the Ethernet cable I’...

JoCo1 by Investigator
  • 1110 Views
  • 1 replies
  • 2 Helpful

Broadband

Hi there, I currently have virgin media broadband and I’ve just bought an ee broadband bundle will there be any issues with installing it if i already have a fibre line out in? 

Best mid-range router recommendation for FTTP 500?

Hi thereFinally getting FTTP installed this Thursday!!! Will be the 500 package.  Any recommendation for a mid range router to use instead of the smart hub? I'm thinking TP Link AX1500 but given there's so much to choose from I literally don't know. ...

IAH123 by Investigator
  • 491 Views
  • 7 replies
  • 1 Helpful

Contacting EE

I’m experiencing issues with my broadband at present and the EE automated service is asking for a mobile number which I don’t have; I only have broadband with EE, my mobile is with another provider. How do I contact EE? Thanks

Having Fibre installed

I am currently receiving my broadband on my landline but am thinking of upgrading to fibre, will this require a new hole in my wall or can it be installed through the existing landline entry.

WiFi isn't working in house

Hi I have ee broadband and the past week it has been very slow or not working atall on the TV's in the house and phones keep losing the signal 

Nld by Visitor
  • 328 Views
  • 1 replies
  • 1 Helpful