Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45708 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88998 Views
  • 11 replies
  • 12 Helpful

Resolved! BT Smart Hub 2/EE SH20A Smart Hub.

Hi, We have received our broadband equipment ahead of our activation on Tuesday.  The order was done through BT. We were expecting a BT Smart Hub 2 router but got an EE SH20A (2023) unit. I'm told they are much the same operationally.The EE Smart Hub...

Mitch310 by Investigator
  • 6106 Views
  • 5 replies
  • 3 Helpful

Resolved! Live chat

I have agreed a contract for television and broadband with ee bt  but I don't it now 

Still

I upgraded to Fibre and as EE and BT are joining I am now with BT. The process of upgrading was horrendous and I was pulled from Pillar to post and eventually after a month of EE not doing their job properly I was upgraded and am now paying BT monthl...

Nixter3 by Visitor
  • 241 Views
  • 1 replies
  • 0 Helpful

Moving home

Hello , we bought a new house and i was wondering if we can move the internet to the new home, but use the internet at the old house for one more month ( paying one extra month?) thank you

Broadband

I have woke up this morning and my router is flashing blue, I have done all of the usual things, like reseting and switching off, but it is still like this and when I try to go on to the WiFi on my phone its saying I need to log in to WiFi connection...

Katie180 by Visitor
  • 233 Views
  • 2 replies
  • 1 Helpful

Poor speed

We are old school ‘fibre’ to phone line broadband which is slow anyway. Open reach guy comes out and plugs his reader into the master socket get 26mbps when I plug the re router in max of 16 bit often much less What’s going on with EE router???

Aoc5150 by Visitor
  • 243 Views
  • 1 replies
  • 1 Helpful